Rain BIlling Department

"Please note you have changed your debit date on the 10/12/2022 to the 25th, please note this will only take place in your next billing cycle, in order for the service to be reinstated you will need to make payment "

The above is their response made Private my question is when Signing up they tell you you will pay R1 for the full month and then get billed the full amount on the next payment cycle, they made their payment cycle to be the first I didn't confirm this now they want me to pay for something that they sold to me as 1 month for R1 then the next full amount I can not use something for 8 days and get charge 480, Whats the R480 for? I paid R1 for activation which should have been kept at that and my next billing date is the 25th where now I then pay the full amount of R579.00 payment is not an issue but if you running a promotion don't have hidden agendas and charge us at your own date when you don't know when we get paid this is an inconvenience to the client as if this was gonna be an issue billing is supposed to call the client and let them know you just signed up but you will have to pay this much end of November then maybe a plan would have been made but based on my sign up times the time to pay now that I had in mind is the following month when I get paid not this nonsense of surprises. if you don't like surprises with you money don't go to rain otherwise they will leave you stranded even though you are very much willing to sort out the issue. and the debit order date was unchangeable from the 5th when I 8th when I initially called in until the time where one of their consultants started to state that they can change it for me but them changing it has not resolved my issue but their issue only.

Please see below the terms and conditions:

Did I have the chance to pick the date myself? no. and I am saying this to everyone but no one is understanding this. I never put the first to be my date initially when I signed up you guys did how is that now my fault why would I choose a date I know that I might not have money unless I planned it

If you guys can just reset everything and put the prorata as stated for the 2 days then I can pay and I expect that to be around R700 but I am only going to continue with rain if this amount has been reversed as this amount of 480 is being forced on me and I am not gonna pay for something that I didnt agree on. or do it myself

I even took it to myself when I saw this happening to open tickets for you guys to give me clarity but I never received no call back no email back. Its just a pity that I can not upload screenshots of th amounts of times I have tried to reach out for help for this to be sorted. I called in last friday I was promised a call back none till now.

Please note this is a prepaid service hence payment needs to be made in order for your service to be active for the month.

We can assist you with a debit for the 24th and you will be billed again on the 25th due to you having to change your payment date to the 25th of the month

The above is their private response. My Prepaid was paid when I signed up with R1 if you had given me the option to select my next payment date this would have no issues, I am only gonna pay R579 on the 25th nothing more nothing less to get myself on prepaid for January but I am not paying for December that I didnt use. because you guys decided by yourself without contacting the consumer that their date must be the 1st so that they can pay you as you guys can see Rain is ridiculous in terms of billing go there if you want to.

In fact please file in a cancellation for me cause yeah I dont trust you guys anymore. I am not paying anything and I am gonna look for another provider I will not be ****med by rain. Never

Rain is a **** they force you to pay. DO NOT GO FOR THEM LOOK AT THE ABOVE MESSAGES BACK AND FORTH WITH THEM NO RESOLUTIONS:

I had a complaint about not being able to select my own date, Where is the root-cause? the route problem is with rain, Are they willing to solve it? You can see from the above text that though the whole issue was caused by their system they still want me to pay which is why I am saying this is a ****MMMM!!!!!!!!!!!!!! Because of that their billing cycle is incorrect whose fault is that, Rain but who must pay? The client. Why does it have to be like this I am not gonna be ****med I refuse.

" Kindly note that due to your payment date being set to the 1st of every month, which is set upon ordering your service, the payment for December's service was due on the 1st of the month. A credit of R171.43 has been placed on your account on the 4th of December, which is reducing the price of your subscription fee for this month (currently R480 outstanding).

We can assist you in pushing the debit date to the 24th of this month, however your next upfront payment for your service will be due on your set payment date. Please advise if you are comfortable with this options so that we can assist you further. "

The above response is theirs.

Guys I am asking one question who set the date to be the first as I mentioned when I know I dont get paid on the first why would I set the first we going back and forth and if that is the case cancel my services please I am not paying for something I do not know based on my understanding and what you said actually that if I pay R1 for joining fee I chose the date and get billed then, who does it suit to have the date earlier? You, cause you get to bill earlier, Was this setting made by me? no, Thats your problem I am not paying this amount. Cancel and come collect your router, I will not be ****med as mentioned. You refuse to see logic in this I am not gonna make my I requested support from you never got any of that but you expect me to pay I am not doing that cancel my services if this is the case I will not tolerate this. So if I signed up I had signed up with the full amount on the 23rd I was gonna get billed again on the first thats basically what I am hearing and this is why I am saying that this is a ****, regardless of the amount I join with I deserve a full month of services before I pay again.

You may say you doing me a favour when you push it to the 24th but you not half of the month already I am not using so why should I agree to this? if I was still using it I was gonna agree on that and the more I don't use the router you are supposed to drop the amount as you are So called Prepaid Services, but again I will say I am not gonna pay for december at all I would rather look for another provider cause I was never even given a chance to enjoy a month without issues

We have finally come to an agreement so for now all is well.

Thanks Rain for finally attending to this with atleast understanding the clients frustration and not force things on to the client.

Thank you for this