TR
Teddy R
1 reviews | Active since Jun 2014
01 Jun 2022, 08:36
Rain Billing
Rain has billed me the full monthly amount, even though i didn't have network most of the days and I've logged numerous calls for this. The technical department is very slow, they will contact me after 2 or 3 days for assistance. I want credited for the off line hours I've had in the month.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Jun 2022, 08:50Hi Teddy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply01 Jun 2022, 08:50
Official
Hi Teddy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
TR
Teddy R's updateReviewer Update
01 Jun 2022, 10:33I just received the below email from Gareth, this is completely inaccurate. Firstly my query has nothing to do with me needing help with connectivity, secondly i clearly state i've been debited the full monthly amount.
Hi Teddy, Thank you for contacting rain, I trust you are well, My apologies for the late response and for this inconvenience. Kindly note that you are currently connected to a tower further away out of signal range. Kindly switch the router off for a few minutes then switch it back on in order to reconnect to the closest tower to you, if still it did not work please try reset by pressing the reset button for about 10-15 seconds till the lights go off then on again, then try connection again. Please also note that a credit has been passed to your account already for the time you were unable to connect. Thanks again for contacting rain Support & apologies for any delays in getting back to you. If there is anything else I can assist you with, please do not hesitate to contact us. Warm Regards, Gareth Anthony
Hi Teddy, Thank you for contacting rain, I trust you are well, My apologies for the late response and for this inconvenience. Kindly note that you are currently connected to a tower further away out of signal range. Kindly switch the router off for a few minutes then switch it back on in order to reconnect to the closest tower to you, if still it did not work please try reset by pressing the reset button for about 10-15 seconds till the lights go off then on again, then try connection again. Please also note that a credit has been passed to your account already for the time you were unable to connect. Thanks again for contacting rain Support & apologies for any delays in getting back to you. If there is anything else I can assist you with, please do not hesitate to contact us. Warm Regards, Gareth Anthony
TR
Teddy R's update01 Jun 2022, 10:33
Reviewer Update
I just received the below email from Gareth, this is completely inaccurate. Firstly my query has nothing to do with me needing help with connectivity, secondly i clearly state i've been debited the full monthly amount.
Hi Teddy, Thank you for contacting rain, I trust you are well, My apologies for the late response and for this inconvenience. Kindly note that you are currently connected to a tower further away out of signal range. Kindly switch the router off for a few minutes then switch it back on in order to reconnect to the closest tower to you, if still it did not work please try reset by pressing the reset button for about 10-15 seconds till the lights go off then on again, then try connection again. Please also note that a credit has been passed to your account already for the time you were unable to connect. Thanks again for contacting rain Support & apologies for any delays in getting back to you. If there is anything else I can assist you with, please do not hesitate to contact us. Warm Regards, Gareth Anthony
Hi Teddy, Thank you for contacting rain, I trust you are well, My apologies for the late response and for this inconvenience. Kindly note that you are currently connected to a tower further away out of signal range. Kindly switch the router off for a few minutes then switch it back on in order to reconnect to the closest tower to you, if still it did not work please try reset by pressing the reset button for about 10-15 seconds till the lights go off then on again, then try connection again. Please also note that a credit has been passed to your account already for the time you were unable to connect. Thanks again for contacting rain Support & apologies for any delays in getting back to you. If there is anything else I can assist you with, please do not hesitate to contact us. Warm Regards, Gareth Anthony
TR
Teddy R's updateReviewer Update
30 Jun 2022, 13:39Hi,
The amount due on my account is showing the full monthly amount of R 499.00, should it be reflecting the R 149 credit? I should only be paying R 350
The amount due on my account is showing the full monthly amount of R 499.00, should it be reflecting the R 149 credit? I should only be paying R 350
TR
Teddy R's update30 Jun 2022, 13:39
Reviewer Update
Hi,
The amount due on my account is showing the full monthly amount of R 499.00, should it be reflecting the R 149 credit? I should only be paying R 350
The amount due on my account is showing the full monthly amount of R 499.00, should it be reflecting the R 149 credit? I should only be paying R 350