RAIN BIGGEST ******* AROUND!

When you first decide to join rain due to the amazing BS that they advertise, they will call u and tell u that it’s month to month and u won’t be held down to a contract and u get a sense of relief because in this day and age u want a peace of mind that u not attached to anything that will get u blacklisted, anyway I went ahead got the router and all was well and then almost 6 months into it I lost my job and here I was not taking much note of this Wi-Fi and sitting with stress and as time went by I realised that my bill for RAIN was actually accumulating, I then made a payment arrangement with them to pay every month on the 5th R800 and which they very nicely made sure they took and then suddenly comes 1st feb 2025 and they decided to take an amount of R2547.50 without been given the go ahead to do so and then I immediately called and a call centre representative who sounded like he was from India by the name of JOLLY tells me that they don’t have any information about my agreement of paying the R800 on the 5th of every month and that if so then I should be calling every month to make that arrangement, then he tells me that he will put a request to the billings department to investigate the matter and will send me a reference number which I can access on my RAIN APP, and until now nothing. I had to call my bank and ask them to reverse the amount and which they told me unfortunately that they can’t do that because RAIN actually doesn’t debit money but they use ur card number to make it look like a purchase, so I would have to deal with them, now it’s Sunday the 2nd of Feb and right now RAIN decides to take the amount which was arranged of R800 out of my account, so this really bedazzled me, how the call centre representative tells me NO arrangement was made but yet R800 was just taken now. So in total within 2days RAIN has taken R3347,50. Rain will not fix this matter, they will not call, they will claim this is what they can do and will do without ur permission. And fyi they lowest package range is so slow that u have to upgrade, they so damn sneaky!!!