RAIN - Beyong Useless - No service
I have logged no less than 4 calls with this pathetic, useless bunch of chops. Each was met with their standard automated response that says they will get back to me... Yeah... Right... Bottom line is that I have had no service for the pas 4 days, but that means nothing to this useless bunch...
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
03 Apr 2022, 08:06Hi Derek
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply03 Apr 2022, 08:06
Official
Hi Derek
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
's updateReviewer Update
03 Apr 2022, 08:49Yeah right... just like you've "got onto it" each time I logged a fault! I won't hold my breath...
All I expected is that I have the connectivity I'm paying for... nothing more, nothing less!
All I expected is that I have the connectivity I'm paying for... nothing more, nothing less!
's update03 Apr 2022, 08:49
Reviewer Update
Yeah right... just like you've "got onto it" each time I logged a fault! I won't hold my breath...
All I expected is that I have the connectivity I'm paying for... nothing more, nothing less!
All I expected is that I have the connectivity I'm paying for... nothing more, nothing less!
's updateReviewer Update
04 Apr 2022, 15:27And for those who were wondering what the private message was... here it is quoted below
Hi Derek
We pick up the 4g tower serving your area is currently down,
We apologize for the inconvenience, our technicians are working on resolving the issue, we will update you once the site has been restored.
And guess what folks... RAIN have STILL not got their sorry-ass act together and restored my service.
WOW!!!!!!!!!!!!!!!!!!!!!!!!! You go RAIN... AWESOME NOTHINGNESS FROM YOU... AGAIN!!!
Hi Derek
We pick up the 4g tower serving your area is currently down,
We apologize for the inconvenience, our technicians are working on resolving the issue, we will update you once the site has been restored.
And guess what folks... RAIN have STILL not got their sorry-ass act together and restored my service.
WOW!!!!!!!!!!!!!!!!!!!!!!!!! You go RAIN... AWESOME NOTHINGNESS FROM YOU... AGAIN!!!
's update04 Apr 2022, 15:27
Reviewer Update
And for those who were wondering what the private message was... here it is quoted below
Hi Derek
We pick up the 4g tower serving your area is currently down,
We apologize for the inconvenience, our technicians are working on resolving the issue, we will update you once the site has been restored.
And guess what folks... RAIN have STILL not got their sorry-ass act together and restored my service.
WOW!!!!!!!!!!!!!!!!!!!!!!!!! You go RAIN... AWESOME NOTHINGNESS FROM YOU... AGAIN!!!
Hi Derek
We pick up the 4g tower serving your area is currently down,
We apologize for the inconvenience, our technicians are working on resolving the issue, we will update you once the site has been restored.
And guess what folks... RAIN have STILL not got their sorry-ass act together and restored my service.
WOW!!!!!!!!!!!!!!!!!!!!!!!!! You go RAIN... AWESOME NOTHINGNESS FROM YOU... AGAIN!!!
's updateReviewer Update
06 Apr 2022, 14:53Why send private messages...? Are you ashamed of oyur lousy service?
For the benefit of the rest of the public, Rain's private response is quoted below.
QUOTE
Rain Internet Service Provider's reply:
06 Apr 2022, 13:55
Hi Derek ,
We pick up the tower has been restored, please advise if you are able to connect.
UNQUOTE
The answer is "YES" I can now connect. The question remains, AM I GOING TO RECEIVE A DISCOUNT FOR THE PERIOD OF TIME THAT I WAS UNABLE TO CONNECT? YOU KNOW... THAT TIME THAT I WAS PAYING FOR, BUT RECEIVING NO SERVICE!
Another question...!!! WHY DID I HAVE TO RESORT TO HELLOPETER TO GET SOME ACTION FROM YOU. I LOGGED 3 CALLS VIA YOUR APP, BUT THEY WERE IGNORED. THAT SEEMS TO BE EXCELLENT CUSTOMER SERVICE... NOT!!!
Reply in a public message, otherwise I will just quote your private message for the benefit of other disgruntled RAIN users...
For the benefit of the rest of the public, Rain's private response is quoted below.
QUOTE
Rain Internet Service Provider's reply:
06 Apr 2022, 13:55
Hi Derek ,
We pick up the tower has been restored, please advise if you are able to connect.
UNQUOTE
The answer is "YES" I can now connect. The question remains, AM I GOING TO RECEIVE A DISCOUNT FOR THE PERIOD OF TIME THAT I WAS UNABLE TO CONNECT? YOU KNOW... THAT TIME THAT I WAS PAYING FOR, BUT RECEIVING NO SERVICE!
Another question...!!! WHY DID I HAVE TO RESORT TO HELLOPETER TO GET SOME ACTION FROM YOU. I LOGGED 3 CALLS VIA YOUR APP, BUT THEY WERE IGNORED. THAT SEEMS TO BE EXCELLENT CUSTOMER SERVICE... NOT!!!
Reply in a public message, otherwise I will just quote your private message for the benefit of other disgruntled RAIN users...
's update06 Apr 2022, 14:53
Reviewer Update
Why send private messages...? Are you ashamed of oyur lousy service?
For the benefit of the rest of the public, Rain's private response is quoted below.
QUOTE
Rain Internet Service Provider's reply:
06 Apr 2022, 13:55
Hi Derek ,
We pick up the tower has been restored, please advise if you are able to connect.
UNQUOTE
The answer is "YES" I can now connect. The question remains, AM I GOING TO RECEIVE A DISCOUNT FOR THE PERIOD OF TIME THAT I WAS UNABLE TO CONNECT? YOU KNOW... THAT TIME THAT I WAS PAYING FOR, BUT RECEIVING NO SERVICE!
Another question...!!! WHY DID I HAVE TO RESORT TO HELLOPETER TO GET SOME ACTION FROM YOU. I LOGGED 3 CALLS VIA YOUR APP, BUT THEY WERE IGNORED. THAT SEEMS TO BE EXCELLENT CUSTOMER SERVICE... NOT!!!
Reply in a public message, otherwise I will just quote your private message for the benefit of other disgruntled RAIN users...
For the benefit of the rest of the public, Rain's private response is quoted below.
QUOTE
Rain Internet Service Provider's reply:
06 Apr 2022, 13:55
Hi Derek ,
We pick up the tower has been restored, please advise if you are able to connect.
UNQUOTE
The answer is "YES" I can now connect. The question remains, AM I GOING TO RECEIVE A DISCOUNT FOR THE PERIOD OF TIME THAT I WAS UNABLE TO CONNECT? YOU KNOW... THAT TIME THAT I WAS PAYING FOR, BUT RECEIVING NO SERVICE!
Another question...!!! WHY DID I HAVE TO RESORT TO HELLOPETER TO GET SOME ACTION FROM YOU. I LOGGED 3 CALLS VIA YOUR APP, BUT THEY WERE IGNORED. THAT SEEMS TO BE EXCELLENT CUSTOMER SERVICE... NOT!!!
Reply in a public message, otherwise I will just quote your private message for the benefit of other disgruntled RAIN users...
Rain's replyOfficial
08 Apr 2022, 10:59Morning
Please note that a credit has been passed for the days your service was down.
I will look into why customer care didn't provide assistance earlier
Please note that a credit has been passed for the days your service was down.
I will look into why customer care didn't provide assistance earlier
Rain's reply08 Apr 2022, 10:59
Official
Morning
Please note that a credit has been passed for the days your service was down.
I will look into why customer care didn't provide assistance earlier
Please note that a credit has been passed for the days your service was down.
I will look into why customer care didn't provide assistance earlier
's updateReviewer Update
20 Apr 2022, 10:45...and guess what folks!!! Once again I am battling with this useless lot called RAIN! Their service has degenerated to the extent that it is off at random intervals, for random lengths of time. It has become worse that a *****'s underwear... more down than up.
Each time I log a service call, the (automated) response is that they will get back to me. Yeah Right...!!!
They have now become a real pain in the a&$e with their inability to provide a continuous service, and their empty promises now carry the same weight that the use less politicians in this country carry... NOTHING!! They are a collective bunch of hot ****s in a plastic bag!
Each time I log a service call, the (automated) response is that they will get back to me. Yeah Right...!!!
They have now become a real pain in the a&$e with their inability to provide a continuous service, and their empty promises now carry the same weight that the use less politicians in this country carry... NOTHING!! They are a collective bunch of hot ****s in a plastic bag!
's update20 Apr 2022, 10:45
Reviewer Update
...and guess what folks!!! Once again I am battling with this useless lot called RAIN! Their service has degenerated to the extent that it is off at random intervals, for random lengths of time. It has become worse that a *****'s underwear... more down than up.
Each time I log a service call, the (automated) response is that they will get back to me. Yeah Right...!!!
They have now become a real pain in the a&$e with their inability to provide a continuous service, and their empty promises now carry the same weight that the use less politicians in this country carry... NOTHING!! They are a collective bunch of hot ****s in a plastic bag!
Each time I log a service call, the (automated) response is that they will get back to me. Yeah Right...!!!
They have now become a real pain in the a&$e with their inability to provide a continuous service, and their empty promises now carry the same weight that the use less politicians in this country carry... NOTHING!! They are a collective bunch of hot ****s in a plastic bag!