KM
Koot M

1 reviews | Active since Feb 2020

06 May 2025, 17:08

Rain best example of a toxic relationship.

I had been happy with them for a year where we had received reasonably good internet. Until beginning January. I paid for both January February and March while receiving no internet coverage. I could not even send or receive a whatsapp. Then I refused to pay turned the modem off. Then Every now and then I open it up and request a call. I have requested loads of calls but have not received a single call. There is no way to contact rain and ask for assistance and the app just tells you to restart the modem.

Soo Rain might be good at getting you but they will not keep you. And its impossible to cancel the month to month contract.

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Replies (3)
Rain
Rain's reply06 May 2025, 19:19
Official
Hi Koot M,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
KM
Koot M's update10 May 2025, 14:00
Reviewer Update
Good day. Yes 2 the two months is me trying to cancel my account without success. Its the 5th month and I have had 3 months of no internet acces before I stopped paying for a service I am not getting. If I get no internet why should I pay??? Soo no I want to cancel. I have sent emails etc nothing works.
KM
Koot M's update05 Jun 2025, 16:32
Reviewer Update
On a Positive note they immediately had someone call me. A gentleman that did very well. But much like their internet that is where it ended. Rain are now messaging me every day of the week. I have cancelled with Rain please stop badgering me. I have paid extra months while trying to cancel. From January I was not happy, soo I am not paying another cent. The modem is on a box neatly packed away. Come fetch it and please stop badgering me…