RAIN

I called Rain twice for assistance with blocking my ****** 4G SIM and I was advised to go to the app to make a sim swap. Both the app and the website are not user friendly. The person that stole my pocket router with my 4G SIM in it, is using my data. I was told that they've logged a ticket for me to get a new SIM card that will take about 5 days. When I asked if my data can be replaced because I reported that my pocket router was ****** I was told that I will only get new data the next month and today is the 1st of August. They can't block my sim and they don't want to reimburse my data. I can't even make calls with the 60 minutes I get on both my 4G sim cards but I'm paying the full amount monthly with no full service. I am very disappointed and very sad to be a loyal customer for so many years with no good service.