RAIN BAD SERVICES COST ME MONEY

RAINS BAD SERVICES AT OUR COST IS WHAT THIS IS. I've requested that they cancel my debit order and services as i do not need them and won't be able to afford them. After the 1st debit order went off and the internet not working i assume the it was then canceled. So there comes another decline debit order as there is not any money in my account. Again I requested this to be canceled since the banks cost is killing it so I'v requested 2 times.

On the 20th they debit order the account again... I called them and asked that this is incorrect and that i requested to cancel. They told me they seen my request and will be able to refund my money once i sent an email with a ticket number and the proof of debit order that went off. So I did.

2 weeks later still no answer from Rain. I called after 40 min on the phone with 2 operators with one claiming to be the senior supervisor tell me that there is no way they could refund me since the account was in arears when reqeusted cancelation on the services.