Rain - Bad Service On Cancellation

I've requested for the rain services to be cancelled in April - while my account was up to date , one of your consultants called me and arranged to have the balance changed to R350.00 for the next 3months.

I did a part payment of R280.00 on the 27th April and now my services are offline.

Banking details on the app has been changed and the account was up to date besides the remaining balance of the R70.00 of the R350.00!

I log onto the app and the previous banking details have been changed to default , the app states I am required to make a payment of R593.00 due.

I called in requesting a cancellation and I am advised that I cannot cancel until this has been paid.

From what I can gather , When I made the request to have this cancelled in April - The consultant whom I've spoken to advised the instalment would change to R350 , I made a payment of R270 so I am in arrears of R70.

The consultant did not specify that I was required to make any arrear payments prior to cancellation or that my account was in arrears.

I've spoken to a different consultant by the name of Nagamso this morning - The lady had a very bad attitude and has refused to make arrangements to have the router collected because of outstanding funds. where I explained to her this was not communicated to me with the previous consultant.

I would like to have the rain service cancelled - My account deactivated and the router collected.

This was not communicated to me and should be on a month to month - when I started this service I was advised It is on a Pay as you use term and this is definitely not it.

Kindly have your router collected and cancel my subscription. I will not pay the arrears as this was not liaised with me.