Rain - BAD SERVICE!

So I did not pay my Rain account last year November 2022. Then December 2022 I paid and received my internet connect. I paid from December 2022 to July 2023 and I have been receiving my internet connect. Last month end of May after I paying my internet was closed. I called Rain and then they say, we closed your account because your owning last year in November. When i got home, my internet was reconnect because i refused to pay. Now again end of July 2023 i paid my account. after loadsheding last night my internet is closed again. My question to Rain is why not notify me in DECEMBER if I skipped a payment? Why continue taking my money and providing me with the service ? WHY NOT CLOSE MY INTERNET IN DECEMBER UNTIL I PAID? where is your finance department? what are they doing not keeping clients regarding their accounts in arrears? In SA , if you do not pay any of your accounts , you will be notified and that service will be termination until the account is settled. HOW IS RAIN running thing by keeping quiet to consumers of outstanding amounts ?