Rain - Bad Service

Similar to Siyabonga who posted a review earlier today: 07 Oct 2020, 15:32

Rain customer service is really bad. I have a 5G package with them and have been having connection issues for 2 weeks now. On 30 September I was told by one of their agents that the 5G towers serving my area are experiencing alarms and that once the alarms have been clear, that my connection will be restored. Today is the 7th of October and I am still having connection issues. I have logged various tickets with the resolve. I am working from home and this has impacted me greatly. I need someone to provide me with information on what's going on and what could be done to remedy the situation. Alternatively I would need cancel my Rain and move on...