1 reviews | Active since Aug 2021
Rain bad service
I have ordered a rain package on the 23rd September 2021 and up to now I still haven't received help to use it. The problem is no one looks into the open tickets and do a follow up according to their famous commitment "it will take 24 to 48 hours to be resolved". Then nothing, and when you call them guess what they say to you....the famous line but no commitment since there is no feedback on status updates....except the request to rate their services which comes almost immediately after you reach out to them.
I mean, why can't they just give feedback at least? I called again on the 4th October, and there was nothing from them until I called them again today and the famous line came up again. This is very bad service rendering.
However, there was one consultant who took it upon herself to work on my case and delivered feedback as promised. Whether good or bad response, she just kept me updated and that is what I was expecting from the get go. Her name is Tshepang from customer service side. The other guys can learn what is best Customer Relationship Management from her.
Now I am looking forward to see and adjust my billing since I was only to use the services from15 October 2021.
However, there was one consultant who took it upon herself to work on my case and delivered feedback as promised. Whether good or bad response, she just kept me updated and that is what I was expecting from the get go. Her name is Tshepang from customer service side. The other guys can learn what is best Customer Relationship Management from her.
Now I am looking forward to see and adjust my billing since I was only to use the services from15 October 2021.