Rain bad service

I have never requested a sim swap,you said I should do an upgrade which requires me to pay an upfront amount of money which I don’t have because I have already paid for my subscription for the whole month,now they said you are calling back but you aren’t doing so….im on the line where no one is saying anything.
I told you guys several times I’m at a fragile stage where I am 9 months pregnant with no SIM card working for calls or even for internet …should anything happen to me what will I do with no way I can call anybody because your network is not working and I paid but you have no solution to help me non whatsoever !!!!

This is really heartbreaking to be in this position and there is nothing you are doing to help me….im still on the line as we speak but no one is talking from your side….is it fair on me ????

Call me urgently because I want this resolved!!!!!!

Today rain people didn’t give me a good help a lady called Glenda even hinged up on me to transfer me to another department with me still talking and wrote on the system that I refused to pay for an upgrade which is a lie!!!!! Your consultant is very rude,thanx to the lady that tried helping after her even though my issue is not resolved

I thought you said it will be delivered today before 3pm???

And I just received an sms link now that says I should pay!!! Kindly call again.

Ok…I will wait for it to be delivered ,thank you!

I will definitely do that….on this platform
Thank you!