Rain BAD service | Bad accouting methods

I am very displeased with Rain and their support/accounting. I had 2 sims with them for my business usage and i stopped using them for about 4 months or so, contacted them when i needed to activate only 1 sim for my business that i need to start using again and had to pay for both to get 1 activated. I told the consultant over the phone that a credit/refund needed to be done as i dont need that 1 sim and that i need to cancel it seeing i will be constantly paying for the other 1, the request was put in as soon as i came online and then another bill ran where i had to pay for both yet again. I have called in, escalated, told them i needed it sorted asap and that they need to credit/refund me as this is daylight roberry after i have made it clear only 1 sim was to be used and i will only pay for 1 sim. Very disgusted and upset and not even talking about the consultant never coming back to me neither giving me proper updates.