NB
Neels B
1 reviews | Active since Apr 2024
01 Feb 2025, 14:11
Rain bad service
After trying to get a better rooter from Rain for me to plug in a antenna for better wifi signal they still cant help me. This is 3 months of trying. This day I need to make payment they call me saying I am in arrears?? This means they can't give me a new rooter. The agent refused to call me Mr Botha and kept on talking to me like I am at a lower standard than her on my first name!? She also dropped the call and I couldn't get a word in while she talked over me! Bad bad service. Rain....stop my service...I am sure I will get better service at another provider!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Feb 2025, 14:50Hi Neels B,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply01 Feb 2025, 14:50
Official
Hi Neels B,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
NB
Neels B's updateReviewer Update
01 Feb 2025, 15:24I am not in arrears as I pay upfront for the service.
Today is the 1st and I feel like I am being harrassed for "late" payment.
Sort out the bad wifi and ill considder continuing with rain.
Like I said..I am willing to plug in a antenna for better wifi but rain doesn't want to assist.
Today is the 1st and I feel like I am being harrassed for "late" payment.
Sort out the bad wifi and ill considder continuing with rain.
Like I said..I am willing to plug in a antenna for better wifi but rain doesn't want to assist.
NB
Neels B's update01 Feb 2025, 15:24
Reviewer Update
I am not in arrears as I pay upfront for the service.
Today is the 1st and I feel like I am being harrassed for "late" payment.
Sort out the bad wifi and ill considder continuing with rain.
Like I said..I am willing to plug in a antenna for better wifi but rain doesn't want to assist.
Today is the 1st and I feel like I am being harrassed for "late" payment.
Sort out the bad wifi and ill considder continuing with rain.
Like I said..I am willing to plug in a antenna for better wifi but rain doesn't want to assist.
NB
Neels B's updateReviewer Update
02 Feb 2025, 13:34Just to let you know..I have been requesting the new rooter simce november.
So, If i pay then I will still not get the service.
So, If i pay then I will still not get the service.
NB
Neels B's update02 Feb 2025, 13:34
Reviewer Update
Just to let you know..I have been requesting the new rooter simce november.
So, If i pay then I will still not get the service.
So, If i pay then I will still not get the service.