NK
Nico K
1 reviews | Active since Jan 2025
29 Jan 2025, 20:46
Rain bad service
I am a customer for longer than 3 years now. Since last year june the problem with the wifi speed went down from 30mbps to 3 to 4mbps when im lucky and at its lowest 0.01kbps. I have been phoning allot complaining about the problem and everytime the consultant said they would log the call and a technician will contact me in 24hrs time and it never happened. I was told in october that i need 2 get a newer router as mine is old. I requested with rain to get a new router for longer than 2 months and every day that i phoned about it i was told that my call is logged and a technician will contact me and it never happend. I went to a rain store and gave my old router to them and i was given a new router and the did take the numbers of the new router. After using new router i have more problems with conection and i phoned again just to hear that the new router was never activated to my account. I gave them the IMEI number. And its now more than 3 weeks that all is still unchanged and my problem is not sorted out its only worse. And every month im paying 569.00 and getting this nonsense. Im so done with all this no service im getting...
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
29 Jan 2025, 21:29Hi Nico K,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply29 Jan 2025, 21:29
Official
Hi Nico K,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
NK
Nico K's updateReviewer Update
30 Jan 2025, 20:12The requested time was at 18:00 today. Its already 2 hours past the time and still no call back and im still have to deal with the same problem.
NK
Nico K's update30 Jan 2025, 20:12
Reviewer Update
The requested time was at 18:00 today. Its already 2 hours past the time and still no call back and im still have to deal with the same problem.
NK
Nico K's updateReviewer Update
30 Jan 2025, 22:15I have been patient since june 2024 and its now end of january 2025 and my problem os now even worse! Who in their right state of mind would still have any patience or understanding?
I am the person paying the full amount every month for almost no service! Tell me how would you people feel if i only paid 20.00 a month because thats the kind of service im getting.
Im supposed to get refunded for every month since june 2024.
Rain better pull up their socks and start using that 20cm space between the ears.
I dont want excuses qnd empty promises i want action with imediate effect or else i will cancel this no service that rain is offering.
I am the person paying the full amount every month for almost no service! Tell me how would you people feel if i only paid 20.00 a month because thats the kind of service im getting.
Im supposed to get refunded for every month since june 2024.
Rain better pull up their socks and start using that 20cm space between the ears.
I dont want excuses qnd empty promises i want action with imediate effect or else i will cancel this no service that rain is offering.
NK
Nico K's update30 Jan 2025, 22:15
Reviewer Update
I have been patient since june 2024 and its now end of january 2025 and my problem os now even worse! Who in their right state of mind would still have any patience or understanding?
I am the person paying the full amount every month for almost no service! Tell me how would you people feel if i only paid 20.00 a month because thats the kind of service im getting.
Im supposed to get refunded for every month since june 2024.
Rain better pull up their socks and start using that 20cm space between the ears.
I dont want excuses qnd empty promises i want action with imediate effect or else i will cancel this no service that rain is offering.
I am the person paying the full amount every month for almost no service! Tell me how would you people feel if i only paid 20.00 a month because thats the kind of service im getting.
Im supposed to get refunded for every month since june 2024.
Rain better pull up their socks and start using that 20cm space between the ears.
I dont want excuses qnd empty promises i want action with imediate effect or else i will cancel this no service that rain is offering.
NK
Nico K's updateReviewer Update
31 Jan 2025, 14:25I did request to call me at 18:00 yesterday because im at work before that time and i cant take calls as im busy working.
NK
Nico K's update31 Jan 2025, 14:25
Reviewer Update
I did request to call me at 18:00 yesterday because im at work before that time and i cant take calls as im busy working.
NK
Nico K's updateReviewer Update
03 Feb 2025, 19:15Did the relevant department provide any feedback yet as to when someone is gone install my new router and make sure its working 100%
NK
Nico K's update03 Feb 2025, 19:15
Reviewer Update
Did the relevant department provide any feedback yet as to when someone is gone install my new router and make sure its working 100%
NK
Nico K's updateReviewer Update
14 Feb 2025, 20:53It is established that the rain tower is being overloaded thats why i get almost no signal. I would like to know what is being done about the problem cause im paying for a service not delivered. Must i cancel or what???
NK
Nico K's update14 Feb 2025, 20:53
Reviewer Update
It is established that the rain tower is being overloaded thats why i get almost no signal. I would like to know what is being done about the problem cause im paying for a service not delivered. Must i cancel or what???
NK
Nico K's updateReviewer Update
15 Feb 2025, 18:56Will i be refunded in some way for all these months that i have been paying my full subscription and only recieving like a quarter of it? At the end of the day the problem isnt on my side it is with rains tower.
NK
Nico K's update15 Feb 2025, 18:56
Reviewer Update
Will i be refunded in some way for all these months that i have been paying my full subscription and only recieving like a quarter of it? At the end of the day the problem isnt on my side it is with rains tower.
NK
Nico K's updateReviewer Update
24 Apr 2025, 23:23On 15 feb 2025 i was told that the network team will give feedback on how to solve the problem of the tower being over loaded and it is end of april and still no feedback in how to solve the problem and my problem is getting worse.
CAN SOMEONE PLEASE HELP WITH SOLVING THIS PROBLEM???????
CAN SOMEONE PLEASE HELP WITH SOLVING THIS PROBLEM???????
NK
Nico K's update24 Apr 2025, 23:23
Reviewer Update
On 15 feb 2025 i was told that the network team will give feedback on how to solve the problem of the tower being over loaded and it is end of april and still no feedback in how to solve the problem and my problem is getting worse.
CAN SOMEONE PLEASE HELP WITH SOLVING THIS PROBLEM???????
CAN SOMEONE PLEASE HELP WITH SOLVING THIS PROBLEM???????
NK
Nico K's updateReviewer Update
26 Apr 2025, 20:01***? Rain already has my address it is on their system and they already sent a technician out to my house where i use the rain modem. And now you really asking me to send you my address via message as to where i am using the modem and then only will you be in touch. What the hell!?
NK
Nico K's update26 Apr 2025, 20:01
Reviewer Update
***? Rain already has my address it is on their system and they already sent a technician out to my house where i use the rain modem. And now you really asking me to send you my address via message as to where i am using the modem and then only will you be in touch. What the hell!?
NK
Nico K's updateReviewer Update
29 Apr 2025, 07:46And i am still waiting for a reply as im the one stuck with a problem for how long now and im the one paying and rain is just collecting money and smiling all the way to the bank. What kind of operation is this????? I wont recommend this company even to my worst enemy.
NK
Nico K's update29 Apr 2025, 07:46
Reviewer Update
And i am still waiting for a reply as im the one stuck with a problem for how long now and im the one paying and rain is just collecting money and smiling all the way to the bank. What kind of operation is this????? I wont recommend this company even to my worst enemy.
NK
Nico K's updateReviewer Update
22 May 2025, 20:54It wont help if you refresh my conection because the problem is that the rain tower where i get my signal from is overloaded. The solution would be to build another tower and that is exactly what rain told me the last time and thats about 4 months ago and there is still not anything done to solve my problem im having for more than a year. If this continues i will end my zero service with you guys that im getting.
NK
Nico K's update22 May 2025, 20:54
Reviewer Update
It wont help if you refresh my conection because the problem is that the rain tower where i get my signal from is overloaded. The solution would be to build another tower and that is exactly what rain told me the last time and thats about 4 months ago and there is still not anything done to solve my problem im having for more than a year. If this continues i will end my zero service with you guys that im getting.
NK
Nico K's updateReviewer Update
27 May 2025, 10:38O my gosh!! Can someone please help rain with their problems???
I have done all those thing long time ago and the problem isnt getting better. For the last time the problem is with the tower that im connected to. The tower is overloaded because there are to many people connected to it.
Rain them selves told me that the problem is the tower being overloaded. That was about 4 months ago and still nothing has been done about it.
What the hell is going on there? I think it better to just close the doors.
I have done all those thing long time ago and the problem isnt getting better. For the last time the problem is with the tower that im connected to. The tower is overloaded because there are to many people connected to it.
Rain them selves told me that the problem is the tower being overloaded. That was about 4 months ago and still nothing has been done about it.
What the hell is going on there? I think it better to just close the doors.
NK
Nico K's update27 May 2025, 10:38
Reviewer Update
O my gosh!! Can someone please help rain with their problems???
I have done all those thing long time ago and the problem isnt getting better. For the last time the problem is with the tower that im connected to. The tower is overloaded because there are to many people connected to it.
Rain them selves told me that the problem is the tower being overloaded. That was about 4 months ago and still nothing has been done about it.
What the hell is going on there? I think it better to just close the doors.
I have done all those thing long time ago and the problem isnt getting better. For the last time the problem is with the tower that im connected to. The tower is overloaded because there are to many people connected to it.
Rain them selves told me that the problem is the tower being overloaded. That was about 4 months ago and still nothing has been done about it.
What the hell is going on there? I think it better to just close the doors.
NK
Nico K's updateReviewer Update
25 Jun 2025, 13:58K so again after refreshing the connection from rains side my connection is still up to ****!
NK
Nico K's update25 Jun 2025, 13:58
Reviewer Update
K so again after refreshing the connection from rains side my connection is still up to ****!