RAIN Bad Service

I have upgraded the modem in April, paid upfront for it to be activated. So the lady explained that when the courier delivered the modem, he will collect the old one. The courier advised he did not receive an uplift request and will therefore not collet. In May there was small amount that was deducted. In June i received a bill for both the units. I tried to use online platforms to call me back. No assistance was provided, I then decided to pay both amounts. because i need the WIFI. Now i have received another double bill. Since the beginning of the month i am trying to sort this out to no avail. I was told on more than one occasion someone will call me back. Still no resolution.