Rain Bad Service

I am disappointed that for the second time in a row for May and June 2020, I am billed for R500 a month for using Rain Network. I don't understand why I am being billed this amount because I took the "unlimited off Peak Data option" for exact R250. My data gets disconnected at 18h00 yet I am being charged R500 and I don't know why. I have been asking for clarity and no one bother to give me an explanation via this stupid support service.

This is really irritating and is unfair to be badly treated like this as a customer for the service that we pay for. This is unacceptable and I am very disappointed with this. I need a good explanation, my refund otherwise I will cancel this network service. This service is very disgusting and unfair treatment to me as a client.

I tried several times to call the support line as well but hiding under Covid 19 and claiming not to have staff answering calls. Yet in April/May staff were available during level 5 lockdown. Rain must stop this ************ and unprofessional conduct. This is pure abuse of our banking details that we provide online and companies line Rain start taking unfair advantage. This must stop and I want my refund and fair treatment.

If there is no clear response and no refund, I will refer the matter for legal action to the lawyer and Ombudsman for further action against Rain. I will further submit my complaint to various sites on how Rain conducts the service and treats the customers. It is a pity we have already referred many people who didn't know about this company.

Very disappointed with this kind of sub-standard service and professional conduct. Regrettable service.