Rain_ Bad Service

So Rain the internet provider has been debiting my account on the 25th of every month. On the 1st of March 2024, I received another notification that my account needs to be paid again or my internet will be cut. I called into Rain customer care and I spoke to their consultant on Friday, asking him what is happening, he proceeded to state that there is an error on their side and he apologies and has definitely escalated the matter. Come Monday the 4th March 2024, am still receiving SMS and debit order notification that I need to pay may account of which the debit order has gone through on the 24th February 2024.

My account is up to date and I've not missed a payment. Why is it that am still getting notifications to pay my account? Why is it that when I call Rain, the call does not provide you with an option to speak to a consultant? There only option is pay our account?

So disappoints and this is not the first time this is happening.

P.S My internet was cut during the weekend. Not cool.

To get assistance I now need to resort to coming here ? Why?