Rain bad review

Placed an order with rain and i had to cancel the sim card they would refund me the money they took for the router. On the 2nd of April they advised that they will log a call with their billing department, up until now the billing department has not acknowledged the ticket meaning the refund has not yet been processed. Everytime I phone they say they will escalate and I should have feedback within 2 to 24hrs, no response has been received and it has been escalated more than 2 times. This is not cool they take the money instantly but when they have to refund you they can not do same!!!