Rain - Bad Network

I have had very bad experience with this Rain 5G unlimited data package since Tuesday 14/04/2020. The network keeps dropping and since yesterday the 16/04/2020 and today 17/04/2020 it just does not connect at all even though the router is on and not off. I logged the complaint on Thursday and it gave me a reference number and that a consultant would contact me but no one has contacted me to date. What makes it worse is that you cannot call them yourself as no one is available to help and when you write to customer support no one contacts you. I have had to log another call again today the 17/03/2020 and still nothing is happening. Even wrote on twitter To the CEO Michael Joordan and still no response. Now I cannot work and my daughter cannot do online schooling im really frustrated with Rain honestly they do not care about their customers.