RAIN bad customer service

I have 5 Rain sim cards that I use at my customers, either as Backup internet connection or as their main internet connection.

On 3 separate occasions I have reported that there is a problem with internet connectivity, this was reported via the Network Support button on the rain.co.za website (there is no other way to contact them), and each time was promised to be contacted within 48 hours regarding the problem, but this never happens.

My last problem was reported on 19 October 2020, and I only received a request for more info on 26 October 2020. This is unacceptable.

I am now in the considering replacing these rain sim cards with MTN which will cost me more, but at least I'll be able to contact them via phone if there is a problem.