RAIN bad customer service

My gripe is exactly the same as that of "Elize F": I am still awaiting a call-back from a representative regarding my cancellation, and I’ve also sent emails, but no response.

I haven't used the Wi-Fi since February, yet I'm still being billed for the services I don't use. I am frustrated with the non-response. I think it's unfair to charge me for not using your services. There is also no signal received by my router.

I am emailed back each time with "help is on its way". The following reference numbers have been assigned to me: * ***0 * ***8 * ***0 * ***0

On my first call I was told that someone would collect the router. This has not yet happened.

Thus far no "help is on its way" has happened.

When I now for the last two days made a call to cancel my service I get the following message "We are experiencing high volumes". After waiting for a few minutes I opt for the call-back. Yet hours later there has been no call back.