1 reviews | Active since May 2020
RAIN BAD CONNECTION
Good day,
I would like to share my experience with Rain. As a client I have face numerous hours on a day with no connection.
I am working from home and now you can imagine frustration.My daughters has online school and its so frustrating.I know how to play techinician as i had to reset,remove the cable and sim card.Move the device to different rooms.Then they switch from the one tower to another and each time it gets worse.I got so upset after 9 months of struggling where i said just cancel.Then they switch me off the 26th and i need to work.Called in again told me I need to pay for the month again.At the time I ask why I need to pay was told the account get paid in arrears?????I needed to work and paid them again now I want to know what about the inconveneience and months with slow network or no network.RAIN YOU ARE NOT TREATING THE CLEINT FAIRLY!!!!!Please go and check all the calls and request and i am not sure why you dont sedn techician out to check.I paid alot for actually nothing!!!!
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for your email.I understand the billing now.
I want feedback on my calls to you and for the discomfort of no network or slow network.Please let me know what your turn around time will be?I was upset on the 27of June with good reason as the consultants are not very helpful.Please listen to the call and then I cancelled the services in anger. I would like this to be reinstated until I have time to get a better service provider.I am really disappointed as I have complain numerous times.On Friday I had a very important meeting and I was cut off for more than a hour and I had to pay again for something I dont have eny benefit or joy!!!!!!!!!!!
Kind regards,
Annescke
Thank you for your email.I understand the billing now.
I want feedback on my calls to you and for the discomfort of no network or slow network.Please let me know what your turn around time will be?I was upset on the 27of June with good reason as the consultants are not very helpful.Please listen to the call and then I cancelled the services in anger. I would like this to be reinstated until I have time to get a better service provider.I am really disappointed as I have complain numerous times.On Friday I had a very important meeting and I was cut off for more than a hour and I had to pay again for something I dont have eny benefit or joy!!!!!!!!!!!
Kind regards,
Annescke