rain

so you guys can send me a private message and tell me my payment date is the 15th even tho on my rain app it says the 1st of every month, how am I supposed to pay it now it's the middle of the month

so I guess you guys are not going to sort ìt out today ?

It's been over 24hrs now and still no resolution, can this please be resolved today, I payed a pro rata up front payment when I ordered the Sim and my payment date is set to the 1st of the month. Again today you attempted to deduct R615 off my account and I'm only required to pay my next installment on the 1st. Also I would like to know why my account is R615 after roughly only 10 days of service because the package is only R499 monthly, I paid a pro rata payment so there should not be any additional charges. Please respond asap as I require internet in order to do my work.

"I viewed the invoice and I am very confused, it says my account is on R627,77 minus R112 making it R515, the contract I took out is R499 a month, why is my bill so high after 10 days, please could you have one of your supervisors call me in order to explain what is going on because I have set my payment date to the 1st of every month and the bill for 10 days service is way too high, I don't understand."

This is a private message I have sent to rain, I have received no assistance, no supervisor calls and they have once again cut off my services. Is it your company policy to bully your clients until they just throw all their money at you. Why are you incapable of simple customer service. You have my contact details get your supervisor to call me please.

Rain the worst network provider I've ever had ,I've had my contract for 4 months now and because of there sloppy work I struggle with them every month, they keep cutting my internet even tho it's not even my paydate yet then I have to struggle to get hold of them so they can sort it out, I am so tired of struggling like this, my payment is the 1ste not the 15th ,but yet they keep cutting it on the 15th so at this point I don't know what to do anymore maybe I should take out a contract somewhere else

when they eventually come back to you it's 8 hours later because they don't want to do there job