MW
Marlin W
1 reviews | Active since Oct 2022
02 Sept 2025, 15:33
Rain
If I could give a zero star I would. I have been struggling to Rain to stopped debiting my account for 4 months! I've sent written instructions for them to cancel my coverage and this has been done, however to my surprise, they continue to charge R625 pm to my savings account I am now R2 500 in the red with now access to the service that I am paying for. If this issue is not resolved within the next 2 business days I will be forced to log a complaint with Internet Service Providers' Association (ISPA). I cannot continue throwing money into a black hole! This is daylight *******
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Sept 2025, 15:56Hi Marlin
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Sept 2025, 15:56
Official
Hi Marlin
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MW
Marlin W's updateReviewer Update
03 Sept 2025, 15:21#***9
MW
Marlin W's update03 Sept 2025, 15:21
Reviewer Update
#***9
MW
Marlin W's updateReviewer Update
11 Sept 2025, 15:59Good day,
When can I expect the refund?
When can I expect the refund?
MW
Marlin W's update11 Sept 2025, 15:59
Reviewer Update
Good day,
When can I expect the refund?
When can I expect the refund?
MW
Marlin W's updateReviewer Update
12 Sept 2025, 14:40Any feedback?
MW
Marlin W's update12 Sept 2025, 14:40
Reviewer Update
Any feedback?
MW
Marlin W's updateReviewer Update
17 Sept 2025, 11:08Good morning
It has now been 2 weeks since I was promised a refund, with no positive result to date. To make matters worse, Rain still continues to attempt debiting my savings account, leaving my out of pocket on banking fees every single attempt. If this matter is not resolved by COB tomorrow, 18 September, I will have no further option but to lodge a complaint with the Internet Service Providers' Association. I have been more than lenient with Rain and its terrible customer service and support.
It has now been 2 weeks since I was promised a refund, with no positive result to date. To make matters worse, Rain still continues to attempt debiting my savings account, leaving my out of pocket on banking fees every single attempt. If this matter is not resolved by COB tomorrow, 18 September, I will have no further option but to lodge a complaint with the Internet Service Providers' Association. I have been more than lenient with Rain and its terrible customer service and support.
MW
Marlin W's update17 Sept 2025, 11:08
Reviewer Update
Good morning
It has now been 2 weeks since I was promised a refund, with no positive result to date. To make matters worse, Rain still continues to attempt debiting my savings account, leaving my out of pocket on banking fees every single attempt. If this matter is not resolved by COB tomorrow, 18 September, I will have no further option but to lodge a complaint with the Internet Service Providers' Association. I have been more than lenient with Rain and its terrible customer service and support.
It has now been 2 weeks since I was promised a refund, with no positive result to date. To make matters worse, Rain still continues to attempt debiting my savings account, leaving my out of pocket on banking fees every single attempt. If this matter is not resolved by COB tomorrow, 18 September, I will have no further option but to lodge a complaint with the Internet Service Providers' Association. I have been more than lenient with Rain and its terrible customer service and support.
MW
Marlin W's updateReviewer Update
18 Sept 2025, 10:51Once again no feedback on this. First I am promised a payment, now on email there is now refund due?
I'm left with now recourse but the Ombudsman
I'm left with now recourse but the Ombudsman
MW
Marlin W's update18 Sept 2025, 10:51
Reviewer Update
Once again no feedback on this. First I am promised a payment, now on email there is now refund due?
I'm left with now recourse but the Ombudsman
I'm left with now recourse but the Ombudsman