RC
Ricardo C
1 reviews | Active since Sept 2025
22 Sept 2025, 12:38
RAIN
Hi I have paid my Rain internet account manually on the 20 September 2025 But my account still shows overdue and my internet services was suspended. I contact their call centre and tried to resolved this and was informed to send a proof of payment.I send a email with POP on 21 September 2025 but still the issue is not resolved.Their call centre is useless and don't get back to you. I noticed on my invoice of August dated 20/08/2025 they billed me for August and for a payment for 19/09/2025 September a whole month ahead of schedule which left my account on -R625 but now when I pay for September they cut of my service and don't rectify their problem.This is first time I have problem.I have never not paid my monthly installment but because of their own fault they punish me. The call centre cannot put me through to billing and are talking arrogantly to their customer Can anybody help me to resolve this issue
Helpful (0)
Replies (16)0
Replies (16)
Rain's replyOfficial
22 Sept 2025, 12:59Hi Ricardo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply22 Sept 2025, 12:59
Official
Hi Ricardo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RC
Ricardo C's updateReviewer Update
22 Sept 2025, 13:02When will that be I have been from robot to robot and how long before I have WiFi again your billing team is utterly *********** and consultants is disrespecting and arrogant
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Ricardo C's update22 Sept 2025, 13:02
Reviewer Update
When will that be I have been from robot to robot and how long before I have WiFi again your billing team is utterly *********** and consultants is disrespecting and arrogant
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Ricardo C's updateReviewer Update
22 Sept 2025, 13:39Thank you
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Ricardo C's update22 Sept 2025, 13:39
Reviewer Update
Thank you
Rain's replyOfficial
22 Sept 2025, 13:44Hi Ricardo
We’re pleased to inform you that your issue has been resolved. Thank you for your patience while we worked on this. Should you experience any further concerns, please don’t hesitate to reach out.
Regards,
Rain
We’re pleased to inform you that your issue has been resolved. Thank you for your patience while we worked on this. Should you experience any further concerns, please don’t hesitate to reach out.
Regards,
Rain
Rain's reply22 Sept 2025, 13:44
Official
Hi Ricardo
We’re pleased to inform you that your issue has been resolved. Thank you for your patience while we worked on this. Should you experience any further concerns, please don’t hesitate to reach out.
Regards,
Rain
We’re pleased to inform you that your issue has been resolved. Thank you for your patience while we worked on this. Should you experience any further concerns, please don’t hesitate to reach out.
Regards,
Rain
RC
Ricardo C's updateReviewer Update
22 Sept 2025, 21:28Still my two simcards was not updated is has no data and minutes on them please sort this out
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Ricardo C's update22 Sept 2025, 21:28
Reviewer Update
Still my two simcards was not updated is has no data and minutes on them please sort this out
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Ricardo C's updateReviewer Update
23 Sept 2025, 11:58Hi rain Yesterday you supposedly fixed and updated my account and it was on R0 but you again tried to to deduct money from my bank account yesterday and now it shows again -R625 WHY. The call centre says there was a credit noted added to my account but after they tried to deduct money from my account on the 22nd they found insufficient funds and that is why it is on a minus R625 again. I did send POP and still you guys are trying to deduct money Please Sort this bull out man.Your billing team is ***********
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Ricardo C's update23 Sept 2025, 11:58
Reviewer Update
Hi rain Yesterday you supposedly fixed and updated my account and it was on R0 but you again tried to to deduct money from my bank account yesterday and now it shows again -R625 WHY. The call centre says there was a credit noted added to my account but after they tried to deduct money from my account on the 22nd they found insufficient funds and that is why it is on a minus R625 again. I did send POP and still you guys are trying to deduct money Please Sort this bull out man.Your billing team is ***********
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Ricardo C's updateReviewer Update
23 Sept 2025, 12:35But why does it show minus R625
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Ricardo C's update23 Sept 2025, 12:35
Reviewer Update
But why does it show minus R625
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Ricardo C's updateReviewer Update
23 Sept 2025, 12:37This is the response that I got from your team
It seems that your account is showing a balance of -R625 due to a recent transaction. Here's what I found:
1. **Current Account Status**: Your account is up to date, with a balance showing -R625.
2. **Recent Transactions**: A payment attempt of R625 was made on September 22nd, but it was declined due to the amount exceeding credit limits. This has resulted in the negative balance showing again.
It appears that the payment issue from yesterday has not been fully resolved. I recommend checking with your bank to ensure there are no issues with your card. If everything seems fine on your end, I can escalate this issue to our support team for further investigation. Would you like me to do that?
It seems that your account is showing a balance of -R625 due to a recent transaction. Here's what I found:
1. **Current Account Status**: Your account is up to date, with a balance showing -R625.
2. **Recent Transactions**: A payment attempt of R625 was made on September 22nd, but it was declined due to the amount exceeding credit limits. This has resulted in the negative balance showing again.
It appears that the payment issue from yesterday has not been fully resolved. I recommend checking with your bank to ensure there are no issues with your card. If everything seems fine on your end, I can escalate this issue to our support team for further investigation. Would you like me to do that?
RC
Ricardo C's update23 Sept 2025, 12:37
Reviewer Update
This is the response that I got from your team
It seems that your account is showing a balance of -R625 due to a recent transaction. Here's what I found:
1. **Current Account Status**: Your account is up to date, with a balance showing -R625.
2. **Recent Transactions**: A payment attempt of R625 was made on September 22nd, but it was declined due to the amount exceeding credit limits. This has resulted in the negative balance showing again.
It appears that the payment issue from yesterday has not been fully resolved. I recommend checking with your bank to ensure there are no issues with your card. If everything seems fine on your end, I can escalate this issue to our support team for further investigation. Would you like me to do that?
It seems that your account is showing a balance of -R625 due to a recent transaction. Here's what I found:
1. **Current Account Status**: Your account is up to date, with a balance showing -R625.
2. **Recent Transactions**: A payment attempt of R625 was made on September 22nd, but it was declined due to the amount exceeding credit limits. This has resulted in the negative balance showing again.
It appears that the payment issue from yesterday has not been fully resolved. I recommend checking with your bank to ensure there are no issues with your card. If everything seems fine on your end, I can escalate this issue to our support team for further investigation. Would you like me to do that?
RC
Ricardo C's updateReviewer Update
23 Sept 2025, 12:42Your guys say a PAYMENT ATTEMPT of R625 was made on September 22nd
Not my fault YOURS why did you try to make another payment attempt after it was resolved yesterday Now it showing a minus in my account and your a re building up bank charges which I have to pay Because of RAIN if you fix my Account it will be no problem
Not my fault YOURS why did you try to make another payment attempt after it was resolved yesterday Now it showing a minus in my account and your a re building up bank charges which I have to pay Because of RAIN if you fix my Account it will be no problem
RC
Ricardo C's update23 Sept 2025, 12:42
Reviewer Update
Your guys say a PAYMENT ATTEMPT of R625 was made on September 22nd
Not my fault YOURS why did you try to make another payment attempt after it was resolved yesterday Now it showing a minus in my account and your a re building up bank charges which I have to pay Because of RAIN if you fix my Account it will be no problem
Not my fault YOURS why did you try to make another payment attempt after it was resolved yesterday Now it showing a minus in my account and your a re building up bank charges which I have to pay Because of RAIN if you fix my Account it will be no problem
RC
Ricardo C's updateReviewer Update
23 Sept 2025, 12:44Hi Ricardo, it seems your account balance is showing -R625 due to an outstanding amount. However, your account status is currently "Up to Date," and there's no active Promise-to-Pay arrangement. Let's investigate further to resolve this discrepancy.
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Ricardo C's update23 Sept 2025, 12:44
Reviewer Update
Hi Ricardo, it seems your account balance is showing -R625 due to an outstanding amount. However, your account status is currently "Up to Date," and there's no active Promise-to-Pay arrangement. Let's investigate further to resolve this discrepancy.
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Ricardo C's updateReviewer Update
23 Sept 2025, 12:45What Outstanding Amount ?
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Ricardo C's update23 Sept 2025, 12:45
Reviewer Update
What Outstanding Amount ?
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Ricardo C's updateReviewer Update
23 Sept 2025, 13:00Ok thank you very much
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Ricardo C's update23 Sept 2025, 13:00
Reviewer Update
Ok thank you very much
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Ricardo C's updateReviewer Update
23 Sept 2025, 14:53Thank you very much to the Team from RAIN
After having troubles with my account and a whole weekend without internet I lodged a complaint.my problems were all gone within a very short time and I am totally satisfied with the service that I got and with the response time
I will still recommend this service provider to anyone who do not have access to fibre in their area .Thank you RAIN
After having troubles with my account and a whole weekend without internet I lodged a complaint.my problems were all gone within a very short time and I am totally satisfied with the service that I got and with the response time
I will still recommend this service provider to anyone who do not have access to fibre in their area .Thank you RAIN
RC
Ricardo C's update23 Sept 2025, 14:53
Reviewer Update
Thank you very much to the Team from RAIN
After having troubles with my account and a whole weekend without internet I lodged a complaint.my problems were all gone within a very short time and I am totally satisfied with the service that I got and with the response time
I will still recommend this service provider to anyone who do not have access to fibre in their area .Thank you RAIN
After having troubles with my account and a whole weekend without internet I lodged a complaint.my problems were all gone within a very short time and I am totally satisfied with the service that I got and with the response time
I will still recommend this service provider to anyone who do not have access to fibre in their area .Thank you RAIN
RC
Ricardo C's updateReviewer Update
20 Nov 2025, 09:15Hi I have tried to pay my Rain account today as it is due on the 20th of every month , I pay manually every month but now my account shows I have a credit value of -R24 and that invoice they send me shows I have paid in full but no money have been deducted from my account. Wish I did not have to write this review but when my account is suspended again Tommorow it gonna be a lot of hassle. Their AI robot says my November instalment has been paid on the 20 october
So I need a reply from RAIN because their helpline is useless and don't answer
So I need a reply from RAIN because their helpline is useless and don't answer
RC
Ricardo C's update20 Nov 2025, 09:15
Reviewer Update
Hi I have tried to pay my Rain account today as it is due on the 20th of every month , I pay manually every month but now my account shows I have a credit value of -R24 and that invoice they send me shows I have paid in full but no money have been deducted from my account. Wish I did not have to write this review but when my account is suspended again Tommorow it gonna be a lot of hassle. Their AI robot says my November instalment has been paid on the 20 october
So I need a reply from RAIN because their helpline is useless and don't answer
So I need a reply from RAIN because their helpline is useless and don't answer
RC
Ricardo C's updateReviewer Update
20 Nov 2025, 11:23I have been struggling since this morning to pay my account , your service is ********** .Rain says I paid in October for November ,I cannot pay manually because of your fault , Tommorow you want to suspend my service due to non payment but you are the creator of this problem ,The only answer I get is your complaint have been escalated
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Ricardo C's update20 Nov 2025, 11:23
Reviewer Update
I have been struggling since this morning to pay my account , your service is ********** .Rain says I paid in October for November ,I cannot pay manually because of your fault , Tommorow you want to suspend my service due to non payment but you are the creator of this problem ,The only answer I get is your complaint have been escalated
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Ricardo C's updateReviewer Update
20 Feb 2026, 07:00Please Help me.with Rain today 20/02/2026 at 00h38 I made a manual payment of R630 from my Capitec acc. This morning my Rain Acc. Says overdue R625 .I did pay my ACC and the Rain AI robot and financial department is of no help I evens send them a email with prove of payment if you Rain suspends my account today ,Your losing a client
I need my Internet service this to much
I need my Internet service this to much
RC
Ricardo C's update20 Feb 2026, 07:00
Reviewer Update
Please Help me.with Rain today 20/02/2026 at 00h38 I made a manual payment of R630 from my Capitec acc. This morning my Rain Acc. Says overdue R625 .I did pay my ACC and the Rain AI robot and financial department is of no help I evens send them a email with prove of payment if you Rain suspends my account today ,Your losing a client
I need my Internet service this to much
I need my Internet service this to much