ZB
Zoe B
1 reviews | Active since Jan 2018
28 Sept 2020, 08:39
Rain
Rain Africa should honestly be ashamed of their network.. Each month on the 1st you are ready to debit my account and then provide the worst service during the month. Where is the value for my money? I can't even read an email! At the beginning the network was great but it's literally been downhill from there. Come on now man!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
28 Sept 2020, 11:55Hi Zoe B
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply28 Sept 2020, 11:55
Official
Hi Zoe B
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
ZB
Zoe B's updateReviewer Update
01 Oct 2020, 12:12Good day Yeoline,
It has been 3 days since your apology and a promised call which I have never received.
It is the 1st and my account has been debited ON TIME like each month. If only RAIN's service was as quick as the debit orders. I would like to perform my job duties but cannot do so as it is even impossible to send an email on this network! I am also incurring additional data cost due to this network.
I would appreciate an urgent call.
It has been 3 days since your apology and a promised call which I have never received.
It is the 1st and my account has been debited ON TIME like each month. If only RAIN's service was as quick as the debit orders. I would like to perform my job duties but cannot do so as it is even impossible to send an email on this network! I am also incurring additional data cost due to this network.
I would appreciate an urgent call.
ZB
Zoe B's update01 Oct 2020, 12:12
Reviewer Update
Good day Yeoline,
It has been 3 days since your apology and a promised call which I have never received.
It is the 1st and my account has been debited ON TIME like each month. If only RAIN's service was as quick as the debit orders. I would like to perform my job duties but cannot do so as it is even impossible to send an email on this network! I am also incurring additional data cost due to this network.
I would appreciate an urgent call.
It has been 3 days since your apology and a promised call which I have never received.
It is the 1st and my account has been debited ON TIME like each month. If only RAIN's service was as quick as the debit orders. I would like to perform my job duties but cannot do so as it is even impossible to send an email on this network! I am also incurring additional data cost due to this network.
I would appreciate an urgent call.
ZB
Zoe B's updateReviewer Update
08 Oct 2020, 15:22Good day Yeoline,
I take from your lack of communication that you are aware of the company's poor service and that you are happy when your clients are unsatisfied?
I take from your lack of communication that you are aware of the company's poor service and that you are happy when your clients are unsatisfied?
ZB
Zoe B's update08 Oct 2020, 15:22
Reviewer Update
Good day Yeoline,
I take from your lack of communication that you are aware of the company's poor service and that you are happy when your clients are unsatisfied?
I take from your lack of communication that you are aware of the company's poor service and that you are happy when your clients are unsatisfied?