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cB
corlia B

1 reviews | Active since Dec 2012

05 Oct 2023, 13:21

Rain Avoiding client complaints and service delivery

We have been having the worst service from Rain and it is just unacceptable at this stage. We signed up for 25mb unlimited internet WIFI originally and all was well. Then we received notification we will be upgraded at no additional charge. Anyway since then it has been down hill. We are supposed to have a 75mb line speed now which we NEVER get. Our monthly premiums are pushed up very conveniently together with this added speed but the network service is not there, the speed we are paying for is not there and when we do have a service it is unreliable, especially during the day. We have logged calls - NO Response, We have called in and are placed on hold and never returned to, I have left messages for call backs - NOTHING. There is no means of complaining to the company. Comments are turned off, app calls logged are not adhered to. It is unacceptable

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Replies (2)
Rain
Rain's reply05 Oct 2023, 13:36
Official
­­­Hi corlia. We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain
 
 



cB
corlia B's update09 Oct 2023, 14:33
Reviewer Update
Dear Rain. Your response currently relates to a once off speed test you just did. Not the unreliability of service and the lack of client interaction when we try to raise issues with our service. Kindly provide feedback on why the connection is intermittent, slow regularly and why we had no response to all our calls logged, why we are placed on hold never to be returned to when we complained. On one call the call centre agent asked why I was calling. I indicated the issue and she said to me she is just finishing off the previous account and then placed me on hold. Please go listen to my call using my cell number 10 min later I hung up.same happened to my husband. He held for 10 minutes. So again your once off speed test does not respond to the entirety of my complaint.