JX
Jiba X
1 reviews | Active since Feb 2021
02 Feb 2022, 11:18
Rain at it again, most useless service agents ever.
No one knows what is happening, I have called and all I get is that they are escalating the case and that I must wait. But they do not wait for me when collecting the money, very quick to cut internet connection, even if it is by a minute.
Seems they only have 1 team leader, the very same team leader that was of no help to me last year. Comes with the same attitude that he has last year, ZERO Customer service etiquette, totally lacking, the same as the people on his team, all telling me that the calls are recorded. This all the while they are shouting at me. Sana, ***??
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Replies (2)JX
Jiba X's updateReviewer Update
02 Feb 2022, 11:39I was on the phone for almost an hour explaining to these people, Sisipho N, Kaylan Permaul,
Tyrone Chetty & Henry Smith. All of them do not want to listen to what i am saying, that i have had the same problem last year and know what needs to happen, which is to send a technician. Haike, they want to do million things, until we get to the fact that i needed was right from the start of the call. They do not listen to the customer. Even assumed that the am having trouble understanding english, No, I know english, they just clearly do not understand it. Because it took them the whole our to understand that i know what im talking about.
Nonsence.
Tyrone Chetty & Henry Smith. All of them do not want to listen to what i am saying, that i have had the same problem last year and know what needs to happen, which is to send a technician. Haike, they want to do million things, until we get to the fact that i needed was right from the start of the call. They do not listen to the customer. Even assumed that the am having trouble understanding english, No, I know english, they just clearly do not understand it. Because it took them the whole our to understand that i know what im talking about.
Nonsence.
JX
Jiba X's update02 Feb 2022, 11:39
Reviewer Update
I was on the phone for almost an hour explaining to these people, Sisipho N, Kaylan Permaul,
Tyrone Chetty & Henry Smith. All of them do not want to listen to what i am saying, that i have had the same problem last year and know what needs to happen, which is to send a technician. Haike, they want to do million things, until we get to the fact that i needed was right from the start of the call. They do not listen to the customer. Even assumed that the am having trouble understanding english, No, I know english, they just clearly do not understand it. Because it took them the whole our to understand that i know what im talking about.
Nonsence.
Tyrone Chetty & Henry Smith. All of them do not want to listen to what i am saying, that i have had the same problem last year and know what needs to happen, which is to send a technician. Haike, they want to do million things, until we get to the fact that i needed was right from the start of the call. They do not listen to the customer. Even assumed that the am having trouble understanding english, No, I know english, they just clearly do not understand it. Because it took them the whole our to understand that i know what im talking about.
Nonsence.
JX
Jiba X's updateReviewer Update
02 Feb 2022, 12:48I am struggling with the connection. It is useless, taking a million years to open up the browser, Hai hai hai, come on, this is my time which feeds me, don't mess with my life like that. I have had the same problem last year and this was only able to be sorted out by a technician coming to my apartment. The address is the same that is on the system. I am at most getting below 10mbps, hand that time I am paying for 50. don't play with my time and money, please. I am not at all happy with this service.
JX
Jiba X's update02 Feb 2022, 12:48
Reviewer Update
I am struggling with the connection. It is useless, taking a million years to open up the browser, Hai hai hai, come on, this is my time which feeds me, don't mess with my life like that. I have had the same problem last year and this was only able to be sorted out by a technician coming to my apartment. The address is the same that is on the system. I am at most getting below 10mbps, hand that time I am paying for 50. don't play with my time and money, please. I am not at all happy with this service.