Rain - Assistance Required – Unresolved Reimbur*****t and Account Deactivation with Rain

Good day,

I am writing to formally escalate an ongoing issue with Rain regarding my account deactivation and an outstanding reimbur*****t.

I recently deactivated my Rain account due to continuous service interruptions. Despite relocating in hopes of improved connectivity, the issues persisted at the new address, just as they had at my previous residence.

End of April 2025, I contacted Rain to request account deactivation. I was assured at the time the account will be deactivated and that I would not incur any further charges. However, I was still billed on 28 May. I called shortly thereafter to query the charge and was informed that billing will only then be stopped and a reimbur*****t would be processed — unfortunately, no reference number was provided and I did not receive the reimbur*****t.

A week later, I followed up and was then told that my account was still active. It was only at that point that the deactivation was properly processed (***). I was advised that the router needed to be collected before the refund could be finalized.

The router was collected on 27 June (***). When I followed up again (***), I was told that CCD (the courier company) had not logged the return in the system yet and that reimbur*****t would only be processed once confirmation was received.

Since then, I have made multiple follow-up calls, with the most recent being on 9 July (***), but the matter remains unresolved - the reimbur*****t has not been processed.

I would greatly appreciate your urgent assistance in resolving this issue with the processing of the reimbur*****t.

Thank you in advance for your support.