Rain - Assist customers beyond billing matters:) Signal is critical!

I reported rain here on HelloPeter as regards their unlimited 4G package which has not been effective. I had also been cut off without billing explanation: had opted for debit order, but this had not been effected. I am happy they got back to me on the billing aspect (maybe because they are milking me), but the promise for a consultant/technician to call me to sort out connectivity/signal has not materialised to date. Since they got me paying, I doubt they will prioritise ensuring I have effective signal:)