MD
Mark Devante-Moncton

1 reviews | Active since Nov 2021

03 Dec 2023, 20:33

Rain Assholes

You are throttling us again yet you over charged us. New customers pay R595 yet you charge us R740 for the same package and the service is poor. You are are ****en assholes!

0
Replies (5)
Rain
Rain's reply05 Dec 2023, 08:24
Official
Hi Mark Devante-Moncton

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.
MD
Mark Devante-Moncton's update05 Dec 2023, 09:21
Reviewer Update
Why do you over charge old customers for their loyalty at R720 for 60mbps when you only charge new customers R595 for the same service? This is unfair business practice and the Ombudsman needs to know about this.
MD
Mark Devante-Moncton's update05 Dec 2023, 09:22
Reviewer Update
At the same time you frequently throttle our service.
MD
Mark Devante-Moncton's update05 Dec 2023, 12:59
Reviewer Update
We don't want that R720 because it's totally useless anyway so please change this to the R595 package with immediate effect.
MD
Mark Devante-Moncton's update05 Dec 2023, 19:12
Reviewer Update
Current download speed is 11.72 Mbps since 12 noon up to now at 19:12 hrs. Upload speed is 6.72 Mbps. Rain will respond with the same old stupid line:

"We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap."

What's the point of paying 60 Mbps when we only get 11.72 Mbps download speed? I have requested for your R595 package but Rain prefer yo continue overcharging us whilst THROTTLING the service. The TV is freezing. Messages are delayed. This is daylight *******!!!