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LS
Lionel S

1 reviews | Active since Dec 2011

02 Aug 2023, 09:24

RAIN ARTIFICIALLY INCREASE ACTIVE SIM CARDS TO MISLEAD.

Why is Rain Internet artificially increasing its active SIM CARD base with no service. Rain has an advert they are currently running. FREE UPGRADE TO RAIN ONE. What customers do not realise is that Rain is using their existing customer base by making this offer to increase their number of active sim cards with no intention of ever activating these cards, WHY ? Are they trying to artificially mislead their shareholders or influence their share price. I took up Rains offer 2 months ago . The new SIM CARD came within the promised time. The so called activation took placer as promised. But the offered 2G free data per month never happened.

I made 1 call a week to their customer service centre and got a promise that they will call me back soon as they look into the issue . Would your believe it. 5 calls in 5 weeks and 5 promises from 5 different people that they will call back. The Rain call never came. So i think, that they are trying to actually mislead their shareholders by artificially increasing their customer base of active sim cards.... What a bunch of ******...

0
Replies (4)
Rain
Rain's reply02 Aug 2023, 10:28
Official
Hi Lionel Shunmugam.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain. 
LS
Lionel S's update02 Aug 2023, 13:10
Reviewer Update
Rain.... you sent me a private reply..... with activation procedure... this was done with your staff online waiting.....and worked for 1 day only... then no access to network.... after that every call to you to fix was responded to by numerous Rain staff as we will get back to you..... and there was no call from your.... when i tried to send you a query, your automatic response is that there is an open ticket, we will contact you shortly... and that never happens...DO NOT MAKE EXCUSES AND RUN AND HIDE.. YOU ARE RUNNING A ****
LS
Lionel S's update04 Aug 2023, 11:17
Reviewer Update
Rain promised to get on this ASAP.... Thats what THEY said.....What a load of nonsense. You are running a tuck shop. MY REQUEST IS SIMPLE...... Can you port my number or not. I have had the same number for over 30 years. I rely on it for banking.... NOw i cannot....BECAUSE YOU CANNOT DO A SIMPLE THING LIKE PORT A NUMBER.....And for the record, I dont want another private message.... CAN YOU PORT MY NUMBER OR NOT.... Respond here for SA to see.
LS
Lionel S's update08 Aug 2023, 10:11
Reviewer Update
Finally......
Rain got it right.
They seem to have imported a real customer service specialist....she was like a breath of fresh air.
Received a call from a lady named Nasrene yesterday morning.
1. She spoke in simple english and understood the technical issues.
2. She suggested I download a software program to manage the issue.
3. She promised to call back in 10 min....... AND SHE DID.
4. Everything she promised, happened within the timeframes she stated.
5. She promised to call me after 24 hours to see if all is well...... i missed her call earlier today, but she called..... ALL IS WELL AND WORKING.

SEE RAIN, YOU CAN DO IT, IF YOU TRIED.