Rain are *******

I cancelled my rain 5G service 3 -4 days into the month of October as I had moved to a new place which was not covered. They told me I cannot get a refund and I gladly understood so they took the R699, but now in the new month they have debited R225.48 in my account for the period 1-10-2020 to 10-10-2020 , if that is the case, what was the R699 for? Then that money is due to me!!!!