RAIN ARE ************ WITH HORRIBLE CUSTOMER SERVICE. DON'T EVEN BOTHER.

If I could give less than one star I would. Rain are ************, as simple as that. I have had numerous ISPs over the years, and none have been as frustrating or unhelpful as Rain (and I've been with Telkom before - - that says a lot). I bought a Rain sim card via Takealot and registered it on the 21st of Feb. I had to pay R479 UPFRONT for the uncapped month-to-month service, but thought, what the hey, the online RICA process will go quickly enough and I'll still get nearly a third of a month's data usage. WRONG. My online RICA has been hanging on the address validation page ever since. It is now the 27th of February. I have called and mailed their customer care service MULTIPLE times during which I explained the situation in detail EVERY SINGLE TIME. At first I was told there was an issue with my POA. So I sent through my bank statement via mail to the CC agent who requested I use that as POA instead. Only to then be told, no, I need to upload it on the online RICA. You know, the same RICA that is still (after clearing my browser cache and history AND rebooting same) static on the pending address validation page. Which I have explained to them. Numerous times. I have screenshots to prove it. So, I then changed tack and asked how, exactly, I am expected to upload said document, when the link I need to use to do so is clearly bugged. To date I have received no response. It would seem my queries are now being ignored. So I asked for a refund of the R479 I paid for the uncapped service for February, since I haven't been able to use even a single byte of it, only to be ignored on that front too. Rain management/CC agents/whoever, if you ever bother to read this, please know that your customer service is abysmal and your business practices ************ and that I want my R479 back.