Rain are money *******!

ABSOLUTELY DISGUSTING SERVICE! I upgraded to the 101pro and canceled my previous router. I am STILL waiting for the previous router on my account to be cancelled and have now been double billed. 1 month later and I've no had to pay for 2 router services just to be able to connect to wifi again. Money *******! I find the service that I have received from their call centre to be absolutely appalling. They keep promising to escalate and get someone to call me back but here I wait