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Charmaine M

1 reviews | Active since Jan 2021

25 Jan 2025, 09:40

rain are ****mers

bunch of useless people i have been calling the whole entire December for them to replace my sim card which the still have not replaced nor delivered yet they have the liver to debit my account when i call they always say they will escalate till date nothing was done here with the reference numbers. 1. ***6 2. ***0 3. ***8 4. ***8 5. ***6 6. ***0 7. ***6 8. ***4 And this morning i called again spoke to Josh who hung up the phone on me!!!!

0
Replies (16)
Rain
Rain's reply25 Jan 2025, 10:16
Official
Hi Charmaine M

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
CM
Charmaine M's update30 Jan 2025, 07:31
Reviewer Update
Good morning,

Thank you the SIM card was delivered yesterday and activated yet I don’t have internet connection and my billing is not corrected as I did not receive any services why am I being charged?

Please help with this.
CM
Charmaine M's update30 Jan 2025, 14:07
Reviewer Update
Hi,

Network tested with one of your consultants and still the simcard does not work.
He said he is escalating it and i am still waiting.
CM
Charmaine M's update03 Feb 2025, 08:11
Reviewer Update
Good day,

Please assist because i don't have internet. This matter was escalated and still not resolved.
CM
Charmaine M's update03 Feb 2025, 08:24
Reviewer Update
Good day,

Please assist because i don't have internet. This matter was escalated and still not resolved and please because i am still not receiving any services do not charge me nor try to debit my account.
CM
Charmaine M's update03 Feb 2025, 17:30
Reviewer Update
Tried that, also restarted the phone but still there is no connection.
CM
Charmaine M's update06 Feb 2025, 12:01
Reviewer Update
Hi,

is the billing corrected on this account?

CM
Charmaine M's update06 Feb 2025, 14:03
Reviewer Update
from the date the simcard was delivered i did not have any internet connection till date.
Please be aware that prior to that i requested a simswap which took forever for me to get i have not used Rain services.

CM
Charmaine M's update07 Feb 2025, 12:34
Reviewer Update
thank you, will conform once the simcard is delivered.
CM
Charmaine M's update14 Feb 2025, 15:26
Reviewer Update
i am getting the same thing no internet connection.

CM
Charmaine M's update15 Feb 2025, 12:40
Reviewer Update
I am using a phone to connect not a router.
CM
Charmaine M's update19 Feb 2025, 08:22
Reviewer Update
I used my other phone to connect this thing is still not working can i get a solution because i am close to canceling this services.. i tried everything possible. rebooted the phone, changing devices, checked settings NOTHING WORKS..
CM
Charmaine M's update24 Feb 2025, 11:26
Reviewer Update
Good day another sim card has been delivered.
Please check if i am linked to the correct tower and other things that need to be checked on your side if all is in order.
CM
Charmaine M's update24 Feb 2025, 15:43
Reviewer Update
Please do not bill me until such time you confirm that the tower is fixed and I am receiving connection
CM
Charmaine M's update10 Mar 2025, 11:33
Reviewer Update
Good day my services are active now… the sim started to work around the 4th of March 2025… Please adjust my billing.
CM
Charmaine M's update11 Mar 2025, 14:04
Reviewer Update
Hi, please check if my services are active as I no longer have internet connection now or if I am in the right tower