RM
Rearabetswe M
1 reviews | Active since Jul 2024
04 Feb 2025, 14:02
Rain are ****mers
I have been trying to get in touch with rain from last week Friday and I have been unsuccessful to date. I have paid for a service that I have not been Able to use and this is caused by their customer service by duplicating my details now I paid for something that I can use not have access to. Always quick to debit but forever slow to get in touch with us. I have been spending on data after I spent over 600 on wifi that I have not been able to use. Either refund me my money or ****** sort this out as this *********** service
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
04 Feb 2025, 14:57Hi Rearabetswe M,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply04 Feb 2025, 14:57
Official
Hi Rearabetswe M,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
RM
Rearabetswe M's updateReviewer Update
04 Feb 2025, 15:12Rain respond. You just left nonsense answer here without understanding the query. Read before you answer
RM
Rearabetswe M's update04 Feb 2025, 15:12
Reviewer Update
Rain respond. You just left nonsense answer here without understanding the query. Read before you answer
RM
Rearabetswe M's updateReviewer Update
07 Feb 2025, 18:30Good day
I’m fuming as I write this, cause what more do you need to resolve this issue. I sent the death certificate to your emails Her name was Gl*dys Nt***** Mah*****. She was married I have been specifically telling you guys to get in touch with the husband. Please resolve my account. I told you agents from July to stop this and remove my number but none of those *********** people could do so . You have 2 choices currently and I need you guys to pick one and run with it
1- you have all the information, you fix my ****** account and remove my number from
That account and you transfer the funds to the right account and I top up the remaining
2- You cancel my account, come fetch your router and we both leave each other alone as the customer service is **********. And should you opt for option as per Mohammed escalation saying I will reach out to you in 24 to
48 hours and he didn’t. You will have 24 to 48 hours to get your thing or you will dance to my tone and get it at my own time
Kind regards
RM
Rearabetswe M's update07 Feb 2025, 18:30
Reviewer Update
Good day
I’m fuming as I write this, cause what more do you need to resolve this issue. I sent the death certificate to your emails Her name was Gl*dys Nt***** Mah*****. She was married I have been specifically telling you guys to get in touch with the husband. Please resolve my account. I told you agents from July to stop this and remove my number but none of those *********** people could do so . You have 2 choices currently and I need you guys to pick one and run with it
1- you have all the information, you fix my ****** account and remove my number from
That account and you transfer the funds to the right account and I top up the remaining
2- You cancel my account, come fetch your router and we both leave each other alone as the customer service is **********. And should you opt for option as per Mohammed escalation saying I will reach out to you in 24 to
48 hours and he didn’t. You will have 24 to 48 hours to get your thing or you will dance to my tone and get it at my own time
Kind regards
RM
Rearabetswe M's updateReviewer Update
08 Feb 2025, 21:20It’s been over 12 hours. It shouldn’t take this long to resolve Mohammed had escalated it, resolving this shouldnt take this long. I ****** made payment now where is the service?
RM
Rearabetswe M's update08 Feb 2025, 21:20
Reviewer Update
It’s been over 12 hours. It shouldn’t take this long to resolve Mohammed had escalated it, resolving this shouldnt take this long. I ****** made payment now where is the service?
RM
Rearabetswe M's updateReviewer Update
10 Feb 2025, 13:47@Rain hello????? I need an answer
RM
Rearabetswe M's update10 Feb 2025, 13:47
Reviewer Update
@Rain hello????? I need an answer
RM
Rearabetswe M's updateReviewer Update
10 Feb 2025, 13:49I won’t stop till you take a decision, either you transfer the funds to my account or you come fetch your router from my address. I don’t want to hear anything else. Your agents ****ed it up so let’s hear. Get a supervisor or a manager to call me not an agent who has no authority to make a decision.
RM
Rearabetswe M's update10 Feb 2025, 13:49
Reviewer Update
I won’t stop till you take a decision, either you transfer the funds to my account or you come fetch your router from my address. I don’t want to hear anything else. Your agents ****ed it up so let’s hear. Get a supervisor or a manager to call me not an agent who has no authority to make a decision.