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JT
John T

1 reviews | Active since Mar 2009

01 Oct 2022, 18:38

Rain are ********** deducting money despite cancellation

I cancelled my service from Rain in April 2022 and they have still been deducting monthly amounts and other amounts from me until October 2022.

0
Replies (6)
Rain
Rain's reply01 Oct 2022, 18:39
Official

Hi John 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
JT
John T's update01 Oct 2022, 22:28
Reviewer Update
Thanks for the private reply that a refund has been requested. However, this cannot be verified as I have not received formal confirmation. Secondly, has a refund been requested for all 3 debits that occurred today?
JT
John T's update02 Oct 2022, 10:22
Reviewer Update
Thanks. Just to confirm, there are 3 debits which have gone off yesterday. Can you confirm the refund is for all 3?
Lastly, please remove my card details from your system and confirm this too.
JT
John T's update02 Oct 2022, 19:04
Reviewer Update
Thank you for confirming the refund is for all three amounts and that you will have my profile deleted.
JT
John T's update02 Oct 2022, 23:01
Reviewer Update
Do you have an ETA on this?
JT
John T's update03 Oct 2022, 09:58
Reviewer Update
5-10 days for refunds is excessive. Can this be fast-tracked? Yes the router was collected and I sent a confirmation email which also was not rep**** to.