Rain are ******

I paid R478 on the 24th of August for the 24/7 internet service, I woke up yesterday and they have closed my access, When I login to my account they say I owe R368. I made a commitment because I was desperate for the internet coz I use it for work, it only worked for 2 hours and closed again. I am disgusted! I have sent multiple messages on the website and no answer, Rain you are ******!!!!