Rain are committing ***** with customers

Rain internet company are nit sharing information correctly,they told us when we decided to upgrade to the new 101pro 5 G from our contact we will have to pay more ,nut actually the signal a very poor,and only 1 port for a cable available,and gave ,2 sim card subscriptions with that we did not need ,thet dis not inform us that we will be paying for 2r routers being used while the change is happening,we had to lick their asses to pick up the old router,which they can do as quick as lightning,byt cant assist properly with complaints or communicate right.