SL
Sharz L
1 reviews | Active since Jan 2022
08 Jan 2022, 10:02
RAIN ARE BIG ********!!!!
I cancelled my month to month services with rain in February 2021 due to bad internet connection and my last billing was supposed to be March 2021. Calling rain is a hell of a nightmare. You will be taken from pillar to post without any help and it seems the consultants don't even know what they are doing. Their customer service is the worst ever. The people working in their accounts department don't even understand their own doings on the customer's accounts. Shockingly and sadly I am still being billed since March 2021 for service that I have cancelled and not using at all - how possible is this though, What are these bills for? I contacted them again in October 2021 regarding the same issue but still nothing happened. I blundly refuse to pay and want them to rectify their mistake and stop interfering with my bank account to cause me unnecessary bank charges. Rain must just be honest and give proper service to their clients. They never keep to their promises and they don't even care how many times you call and complain about same thing over and over. Precious time and a big amount of airtime gets wasted for nothing at all. They are way worse compared to Telkom. They are ******** indeed and sucking money from their customers without services. They are a shame and I will never recommend then to anyone.
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Replies (4)SL
Sharz L's updateReviewer Update
10 Jan 2022, 20:32Hi Rain,
Note that I called rain to cancel my contract and March 2021 was supposed to be the very last payment to do but you chose to ignore my request and carried on debiting my account of which it was wrong of you to do that. The only amount due was for March 2021. From April 2021 to date I do not owe rain anything.
Well and good enough for you to tell me that you will credit all other months but you forgeting all the BANK CHARGES I HAD INCURRED for all the months you were FORCING the debit on the account. I even had to end up closing the bank account because of the unnecessary actions from your side.
The October communication you are referring to is when I realised that the account was owing over R2000.00 which I did not understand how and why - hence I took it upon myself to write an email raising a concern about that amount and still nothing was done because the account is still active. This issue on the account was uncalled for should the consultant I spoke to begining of March 2021 did the right thing from get go. Notes should have been done on your system then, to avoid all of these. I was also promised a reference that I never received to date.
Am done with rain and with the service I got regarding my account, never again.
Note that I called rain to cancel my contract and March 2021 was supposed to be the very last payment to do but you chose to ignore my request and carried on debiting my account of which it was wrong of you to do that. The only amount due was for March 2021. From April 2021 to date I do not owe rain anything.
Well and good enough for you to tell me that you will credit all other months but you forgeting all the BANK CHARGES I HAD INCURRED for all the months you were FORCING the debit on the account. I even had to end up closing the bank account because of the unnecessary actions from your side.
The October communication you are referring to is when I realised that the account was owing over R2000.00 which I did not understand how and why - hence I took it upon myself to write an email raising a concern about that amount and still nothing was done because the account is still active. This issue on the account was uncalled for should the consultant I spoke to begining of March 2021 did the right thing from get go. Notes should have been done on your system then, to avoid all of these. I was also promised a reference that I never received to date.
Am done with rain and with the service I got regarding my account, never again.
SL
Sharz L's update10 Jan 2022, 20:32
Reviewer Update
Hi Rain,
Note that I called rain to cancel my contract and March 2021 was supposed to be the very last payment to do but you chose to ignore my request and carried on debiting my account of which it was wrong of you to do that. The only amount due was for March 2021. From April 2021 to date I do not owe rain anything.
Well and good enough for you to tell me that you will credit all other months but you forgeting all the BANK CHARGES I HAD INCURRED for all the months you were FORCING the debit on the account. I even had to end up closing the bank account because of the unnecessary actions from your side.
The October communication you are referring to is when I realised that the account was owing over R2000.00 which I did not understand how and why - hence I took it upon myself to write an email raising a concern about that amount and still nothing was done because the account is still active. This issue on the account was uncalled for should the consultant I spoke to begining of March 2021 did the right thing from get go. Notes should have been done on your system then, to avoid all of these. I was also promised a reference that I never received to date.
Am done with rain and with the service I got regarding my account, never again.
Note that I called rain to cancel my contract and March 2021 was supposed to be the very last payment to do but you chose to ignore my request and carried on debiting my account of which it was wrong of you to do that. The only amount due was for March 2021. From April 2021 to date I do not owe rain anything.
Well and good enough for you to tell me that you will credit all other months but you forgeting all the BANK CHARGES I HAD INCURRED for all the months you were FORCING the debit on the account. I even had to end up closing the bank account because of the unnecessary actions from your side.
The October communication you are referring to is when I realised that the account was owing over R2000.00 which I did not understand how and why - hence I took it upon myself to write an email raising a concern about that amount and still nothing was done because the account is still active. This issue on the account was uncalled for should the consultant I spoke to begining of March 2021 did the right thing from get go. Notes should have been done on your system then, to avoid all of these. I was also promised a reference that I never received to date.
Am done with rain and with the service I got regarding my account, never again.
SL
Sharz L's updateReviewer Update
18 Jan 2022, 08:15Ever since I responded to your message on the 11 Jan 2022 @17:38 when you asked for my details to do your further investigations. I provided you with everything you requested without fail or waste of time but to this day nothing has been said, nothing has been done to correct my account. Rain services are so are so pathetic its not even funny. Your way of collecting money from your clients without proper service to keeping to what you are promising to clients is not right and fair. If you people were professional the way you think you are, I personally think your company would not be getting so many negetive reviews daily about 99% of them are unsatisfied and angry customer about your poorest service.
What I want is just to see my account corrected and completely closed because I don't need nor want your services anymore. There's absolutely no point to even refer other people to your company instead I refer them to Hell Peter to check your reviews. Am so unhappy and regret the decision I ever took to take you as my service provider because you proved me soooo wrong.
What I want is just to see my account corrected and completely closed because I don't need nor want your services anymore. There's absolutely no point to even refer other people to your company instead I refer them to Hell Peter to check your reviews. Am so unhappy and regret the decision I ever took to take you as my service provider because you proved me soooo wrong.
SL
Sharz L's update18 Jan 2022, 08:15
Reviewer Update
Ever since I responded to your message on the 11 Jan 2022 @17:38 when you asked for my details to do your further investigations. I provided you with everything you requested without fail or waste of time but to this day nothing has been said, nothing has been done to correct my account. Rain services are so are so pathetic its not even funny. Your way of collecting money from your clients without proper service to keeping to what you are promising to clients is not right and fair. If you people were professional the way you think you are, I personally think your company would not be getting so many negetive reviews daily about 99% of them are unsatisfied and angry customer about your poorest service.
What I want is just to see my account corrected and completely closed because I don't need nor want your services anymore. There's absolutely no point to even refer other people to your company instead I refer them to Hell Peter to check your reviews. Am so unhappy and regret the decision I ever took to take you as my service provider because you proved me soooo wrong.
What I want is just to see my account corrected and completely closed because I don't need nor want your services anymore. There's absolutely no point to even refer other people to your company instead I refer them to Hell Peter to check your reviews. Am so unhappy and regret the decision I ever took to take you as my service provider because you proved me soooo wrong.
SL
Sharz L's updateReviewer Update
18 Jan 2022, 08:19Hello Peter is the way for other people to see what kind of a service provider you are to your clients. PATHETIC Indeed!!!!
SL
Sharz L's update18 Jan 2022, 08:19
Reviewer Update
Hello Peter is the way for other people to see what kind of a service provider you are to your clients. PATHETIC Indeed!!!!
SL
Sharz L's updateReviewer Update
24 May 2024, 21:25It has been two (2) years, four (4) months and 6 (six) days full since i have been waiting for a feedback from RAIN regarding my issue with them. Over and above all the information given to them accordingly regarding what they requested from me for their investigation, to date (24 May 2024) nothing has been said to me from their side. I do not know how many more YEARS do I have to wait for them and I am wondering how long does it take them to investigate simple issue like the one I have with them. THIS COMPANY CALLED RAIN IS SO PATHETIC AND UNPROFESSIONAL INDEED.
UNHAPPY CUSTOMER
UNHAPPY CUSTOMER
SL
Sharz L's update24 May 2024, 21:25
Reviewer Update
It has been two (2) years, four (4) months and 6 (six) days full since i have been waiting for a feedback from RAIN regarding my issue with them. Over and above all the information given to them accordingly regarding what they requested from me for their investigation, to date (24 May 2024) nothing has been said to me from their side. I do not know how many more YEARS do I have to wait for them and I am wondering how long does it take them to investigate simple issue like the one I have with them. THIS COMPANY CALLED RAIN IS SO PATHETIC AND UNPROFESSIONAL INDEED.
UNHAPPY CUSTOMER
UNHAPPY CUSTOMER