Rain are ******* artists and ****s !!!

Rain are ******* artists and ****s !!!

I have 2 PREPAID contracts with Rain. 1 x 4G and 1 x 5G. I cancelled the 4G in November, effective 1 December. First the tried to put the debit order through my account for both services TWICE on 1 DEC, even though they had already cut the service at midnight on the 30 Nov. I then contacted them via the website. First, I was told that my account was POST paid, and then no it is actually PREPAID, and should never have been charged. I advised my concern about the 5G been cut off as I was unable to pay for that service as the WEBSITE insisted on the full payment of both invoices. I was also assured that the matter would be resolved by COB 1 Dec and the amount for the 4G reversed on my account. They guaranteed me, IN WRITING, that they would not disconnect my 5G service. I was emailed with the escalation number. Wake up this morning and 5G disconnected. I again contact them and get told it has been escalated. The only way I could get the 5g back online was to pay that amount and put the rest on a promise to pay for the ned of the month.

I have escalated again today, to be told that they are sorry my 5G got cut off and that they will again escalate the reversal of 4G … I've escalated your request to urgently reverse the R555.00 Promise-to-Pay amount for the cancelled 4G service only, while keeping your 5G service active. The support team will review this and get back to you

But in the same chat they again get it wrong … Customer( *** ) urgently requests reversal of 5G payment and Promise-to-Pay due to payment made and Promise-to-Pay setup to complete the payment. Case 4******6 is already escalated but no response received. Customer reports 5G service was cut off despite assurance it would remain active until billing issue resolved. Please investigate and prioritize this urgent request.

I apologise for any confusion caused by the email. I will clarify your request in the escalation to ensure only the R555.00 Promise-to-Pay for the cancelled 4G is reversed. I've updated the support ticket to clarify that only the Promise-to-Pay amount of R555.00 for the cancelled 4G service needs to be reversed, not the 5G payment. The team will prioritize this urgent request. I understand your concerns and will ensure the support team is aware of the broken assurances about your 5G service and the delay in resolution. Your case remains a priority.

I cant believe that they can get this so WRONG, continuously.