TP
Tasja P

1 reviews | Active since Apr 2022

11 Apr 2022, 21:44

Rain Android Billing ***

Hi on 12 March 2022 I send a query to Rain about the debit run on 1 March 2022 that went off on two of my accounts. One was a Absa account and the other Capitec. I requested a redund on my Absa account. They requested proof on both accounts and it was send to them on 13th and 14th of March 2022. On 16 March I send a follow up email for feedback. On 26 March they requested the Absa card no which I send but masked certain numbers out. On 4 Aptil I send a follow up email for feedback and up to date have not received any. Decided to turn to Hello Peter before I send a follow up email. They should not keep you in the dark and think you are foing to forget about it. I can fill up my vehicles tank with R479. They are quick to send you a notification that "Oops, your account was not paid"! But when they have to refund you they just keep quite and hope it will go away!!!!!

Rain if you don't know how to service a client quickly and without inconveniencing the client, please call me! I"ll provide you with training, it will cost you R 479!!!

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Replies (6)
Rain
Rain's reply12 Apr 2022, 08:15
Official
Hi Tasja

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 
rain.
Rain
Rain's reply12 Apr 2022, 08:26
Official
Hi 

Please send me the first 6 and the last 4 numbers of the Absa card via email at ***, 
TP
Tasja P's update16 Apr 2022, 19:14
Reviewer Update
I"ve send it again.

Hopefully it will be sorted this time.
Rain
Rain's reply18 Apr 2022, 12:24
Official
Thank you. 

Apologies for the late reply. 
 
 I have sent it over to finance for them to investigate 
TP
Tasja P's update18 Apr 2022, 22:32
Reviewer Update
How long this time will the investigation be? It is almost 2 months now
Rain
Rain's reply19 Apr 2022, 11:55
Official
I have responded with feedback via email.