Rain ******** and *****ulent activities on people's account

Rain south africa has ******** and *****ulent activities on people's account . Last year as a student i needed wifi to study , i then choose the R250 option as it was affordable. Which did not go well . After i requested upgrade to R559 months to months and i used my cousins card as i dnt have a cardt to pay online , i paid for 3months, there after bill come R824 , i told my cousin i can not afford that as a student. Logde an enquiry to rain , they never answered me , the next bill was R1200 which i tried paying, they said my cousin card didn't authorize the transaction. And services has been mostly off. I sent an email for enquiry and solution for me to pay slowly and my bill be sorted back R559 . Today Rain went to my cousin card and deducted R2750 , and when i called , they said services increased and they can not reverse the payments. Also i still owe them more . They cut calls on me . Now i owe my cousin plus i have no services. How *****ulent is that, taking money on someone card with different information and not at all connected to the persons profile . When i asked them to collect the R559 x3 which i may be owing and payback balance. They cut the call and send email to say they cant and i still owe them R459 . They all bunches of ******** and ****ing south Africans