KT
K1 Tt
1 reviews | Active since Aug 2017
01 Mar 2025, 10:38
Rain and their **** tactics!
This company is just the worst! Since upgrading to 5g after being with Rain for 7 years I've had endless issues. I had to change my router as it broke, then they gave me a second hand one that had been repackaged and wrapped. Needless to say it did not work at all. I took it back only to be told I HAVE TO upgrade to the R625pm package as they cannot give me another router even though the one they replaced mine with was not working. Then if I upgrade I MUST pay the fee upfront today even though I can only do it on the 15th like I've done for 7 years. I left there with a canceled contract and no internet for working this weekend. You guys suck! I hate this company! Nice 7 year customer loyalty. Your signal sucks and your service does too!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 Mar 2025, 12:48Hi Kira S,
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply01 Mar 2025, 12:48
Official
Hi Kira S,
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
KT
K1 Tt's updateReviewer Update
01 Mar 2025, 12:59Your reply is very clear that you don't understand the issue. I did not cancel my account. Your lady in the shop did and told me to upgrade even though you have given me a faulty router. You are a bunch of *****s
I will move elsewhere. Thanks for nothing!
I will move elsewhere. Thanks for nothing!
KT
K1 Tt's update01 Mar 2025, 12:59
Reviewer Update
Your reply is very clear that you don't understand the issue. I did not cancel my account. Your lady in the shop did and told me to upgrade even though you have given me a faulty router. You are a bunch of *****s
I will move elsewhere. Thanks for nothing!
I will move elsewhere. Thanks for nothing!
KT
K1 Tt's updateReviewer Update
01 Mar 2025, 16:08Let me try explain this again. I was on a 4g plan upgraded to 5g... The router you gave me broke. They replaced it at the store on Tuesday then this router did not work at all. I went in to change it again and she said I can not do that. So she canceled my 7 year contract and wanted me to pay R585 today! This is not fair as I received a faulty router. Why must I not be allowed a replacement router when you gave me a faulty one? Now she canceled my contract and I did not have the money to pay for a new contract unexpectedly. This is very unfair. I should have been given a new router or upgraded and only charged on my set pay date which is the 15th of each month? Don't you think this is unfair? I'm hardly a new customer.
KT
K1 Tt's update01 Mar 2025, 16:08
Reviewer Update
Let me try explain this again. I was on a 4g plan upgraded to 5g... The router you gave me broke. They replaced it at the store on Tuesday then this router did not work at all. I went in to change it again and she said I can not do that. So she canceled my 7 year contract and wanted me to pay R585 today! This is not fair as I received a faulty router. Why must I not be allowed a replacement router when you gave me a faulty one? Now she canceled my contract and I did not have the money to pay for a new contract unexpectedly. This is very unfair. I should have been given a new router or upgraded and only charged on my set pay date which is the 15th of each month? Don't you think this is unfair? I'm hardly a new customer.
KT
K1 Tt's updateReviewer Update
02 Mar 2025, 08:44Please do escalate it. I am however very cross about what happened. I feel like you guys ****med me into taking an upgrade. You provided me a faulty router which I couldn't use only to tell me I can not get another or replace it again. That is so infuriating! I now have no internet at home. I did not internationally cancel the contract the lady at the store did it without telling me I'd have to pay for the switch. I am furious about this. Why can't you exchange a router that you gave me it was even dirty so obviously a second hand one. Why am I now liable to upgrade to a more expensive contract which I can't pay for today! I've been with you guys for 7 years.
KT
K1 Tt's update02 Mar 2025, 08:44
Reviewer Update
Please do escalate it. I am however very cross about what happened. I feel like you guys ****med me into taking an upgrade. You provided me a faulty router which I couldn't use only to tell me I can not get another or replace it again. That is so infuriating! I now have no internet at home. I did not internationally cancel the contract the lady at the store did it without telling me I'd have to pay for the switch. I am furious about this. Why can't you exchange a router that you gave me it was even dirty so obviously a second hand one. Why am I now liable to upgrade to a more expensive contract which I can't pay for today! I've been with you guys for 7 years.