Rain and their sporadic way of billing.

So I am going to go on somewhat of a tangent.

I was one of the first guys in my friend group which went with rain (everyone used Telkom/Level7 etc. ADSL).

I bought the router for R3500.00 and I paid R1000.00 per month for the biggest package they had to offer. During hard lockdown I was offline for 3 months due to the outdoor unit they gave me and they (Rain) took my indoor unit back. I requested to get my indoor unit back and my internet was restored.

I was a loyal client and never missed a payment (sometimes I was late a day or 2, but always paid).

I took my friends away from their ISPs to install and utilize Rain as an ISP (5 people, some of them are still using them {Rain} as an ISP).

I canceled my rain due to upgrading to fiber.

That being said, I canceled my rain and I am still being billed.

Every morning I wake up, I get coffee and then they (Rain) want to deduct R666.00, which I can't see on DebiCheck or the apparent amount that I owe them that reflects as R666.00

I want to know why are they (Rain) so sporadic with their payments which they want to take and that is after me canceling the service in November and then they want to come collect the router after I paid the amount of R3500.00 to obtain the router.

I will pay the outstanding amount if they (Rain) can give me the difference on the amount for the router.

The service was great at the end, but I am much happier with my 500mb fiber line.

Regards, Korsten