Rain and their issues

I am sooo tired of these people. I have a standard 5g and decided to get rain one... the router for rain one has not yet been working and I've requested a call for over two weeks to assist. I have made it clear that I want to cancel the standard 5g once rain one is up and running. Not one consultant got back to me although I have received over 7 support ticket numbers. Today rain conveniently suspends both rain one and standard 5G. Now no wifi at all. Not sure why I would want 2 routers and why my service has been suspended. When I log onto my rain it says balance 0... this is a big confusion for clients as I though I was now on rain one seems I have both routers to cover the cost. This is a ******* and should that be the case you can collect both routers and both Sim cards which can't even make calls. I have spoken to 2 consultants this morning and not either knew what they were doing or could give me an answer. I have this ****** issue with these people every single month. Either they debit on the wrong date or they confuse one client with two packages. If I don't receive an answer and active rain one today collect ur ****. I am fed up... bunch of *******s trying to make money.