1 reviews | Active since May 2016
Rain and their buddy Nudebt are a bunch of cri min als
Rain and their friend, Nudebt are a bunch of cri min als!
Using misleading advertising about their month to month (no contract basis) deal, they hook unsuspecting people with their supposed lovely fast speeds and connectivity.
During loadshedding (in 2021 we were in stages between 6 - 8), I had ZERO connectivity, ZERO, nothing! I called in, spoke to a consultant who then told me they have NO battery backups at the towers and a big maybe by the end of the year (this call was mid-year). I clearly explained that during loadshedding is when I needed to be connected the most - nope not RAIN. So, if I don't get the service I am paying for, I just moved to another provider who could provide connectivity during loadshedding (Vodacom) and I must say, world of difference. These are guys who know what they are doing, unlike Rain.
We didn't need to pay as we paid in advance right from the beginning + it's a month to month, like Rain advertises right?? Wrong, they started hounding me for "monies owed to them", then got their sidekick Nu debt friends to start sending emails to my work address that I have NEVER supp**** them or registered with or even consented to (talk about contravening the POPI Act).
Rain can clearly see I never used data or their useless offering after this, never. I switched to Vodacom, happy since, never look back. This is why people like Rain lose market share - for reasons I am stating right now. I'm not the only one, my friend had exactly the same experience - she said she battled to leave Rain and they did exactly the same thing - harassing her with calls and emails etc. stating she owed them money etc.
The other day I...ME called THEM, spoke to a lady and told her my story - she said ok, I will escalate and get my manager to phone you. STILL WAITING Nudebt / Rain, whatever you are.
My honest advice - don't ever touch this so called "provider" - they are ********s and will never leave you alone. Be very wary /careful as all will be fine once you've signed up, the **** starts when you want to leave them due to their pathetic service and useless connectivity. And you will leave, because they are not in the same league as their counterparts in terms of service, friendliness or quality.
Thank you for bringing your complaint to our attention, we're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for sharing your concerns, we do apologize for the negative experience faced. Load shedding has severely impacted South Africa across all industries. We are working tirelessly to minimize this impact on our customers and keep them connected. Please be advised that we charge for active service and not the amount of data used, you currently have an outstanding balance of R2959.96 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts.
Regards,
rain.
What do you mean "active service"??? It's a MONTH TO MONTH. I had virtually "INACTIVE SERVICE" for many many months from Rain (and by the way - you didn't offer to say ok don't worry about paying us this month for our ****py service / zero signal when loadshedding was at stage 6, NO), so why bring up ACTIVE at all???
In fact, for all your months that you were out during loadshedding - perhaps I should BILL YOU for wasted time and money!! You, Rain, give me back my payments for 12 months - that is approximately R699 x 12 = R8388. That doesn't include loss of income either due to no connectivity!!
You say above you are working tirelessly to keep your customers connected. Do you know that I called your centre when they said there were no battery backups on the towers in 2021? So, you STILL have done nothing about it...
There is ZERO ACTIVE about Rain's service / signal!!
Rain, I will continue my reviews and continue with this. How did Nudebt, who you have solicited to collect supposed monies get my email address?? That is *******! I would write off the money I supposedly owe you Rain. If not, I look forward to seeing you in court. I know you won't go that route as you know what you are doing is blatantly wrong and you will lose - I'm sure many other people are already suing you!! I owe you NOTHING for your ****py service / signal.
All you continue to do is leave a bad taste in my mouth and bad reputation follows from things like this. I will ensure that all potential customers know what you are about and hopefully prevent them from making the same mistake - choosing you as a service provider. That is a guarantee.
Thank you for sharing your concerns, we do apologize for the negative experience faced. Load shedding has severely impacted South Africa across all industries. We are working tirelessly to minimize this impact on our customers and keep them connected. Please be advised that we charge for active service and not the amount of data used, you currently have an outstanding balance of R2959.96 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts.
Regards,
rain.
What do you mean "active service"??? It's a MONTH TO MONTH. I had virtually "INACTIVE SERVICE" for many many months from Rain (and by the way - you didn't offer to say ok don't worry about paying us this month for our ****py service / zero signal when loadshedding was at stage 6, NO), so why bring up ACTIVE at all???
In fact, for all your months that you were out during loadshedding - perhaps I should BILL YOU for wasted time and money!! You, Rain, give me back my payments for 12 months - that is approximately R699 x 12 = R8388. That doesn't include loss of income either due to no connectivity!!
You say above you are working tirelessly to keep your customers connected. Do you know that I called your centre when they said there were no battery backups on the towers in 2021? So, you STILL have done nothing about it...
There is ZERO ACTIVE about Rain's service / signal!!
Rain, I will continue my reviews and continue with this. How did Nudebt, who you have solicited to collect supposed monies get my email address?? That is *******! I would write off the money I supposedly owe you Rain. If not, I look forward to seeing you in court. I know you won't go that route as you know what you are doing is blatantly wrong and you will lose - I'm sure many other people are already suing you!! I owe you NOTHING for your ****py service / signal.
All you continue to do is leave a bad taste in my mouth and bad reputation follows from things like this. I will ensure that all potential customers know what you are about and hopefully prevent them from making the same mistake - choosing you as a service provider. That is a guarantee.
Kindly be advised that we bill you based on active service and not on your data usage as we provide you with unlimited data to use, the service remains active until cancellation is processed, and you use the data on your own accord and pay monthly for the provided service. Please note that all the necessary billing adjustments have been made to your account however an overdue balance of R2,959.96 remains outstanding. Payment options are available via our website or the myrain app, should you have any more questions please let us know.
Regards,
rain.
Rain,
Your choice. You decided to pursue at your own cost.
I have billed you as above to the tune of R8388 for only one year (WITHOUT LOSS OF REVENUE as I had no internet connection due to your lack of infrastructure) for your lack of services during loadshedding which lasted two + years whilst with Rain. In my book, that equates to R5,428.04 owed to ME. Thank you.
This will go legal, not a problem and then whoever dealt with this along the way will then be under the spotlight too for not resolving it. Not an issue, we continue on Rain.
Perhaps you should focus more on upgrading your shoddy connectivity than chasing customers who have left you because of the lack of service / connectivity.
Kindly be advised that we bill you based on active service and not on your data usage as we provide you with unlimited data to use, the service remains active until cancellation is processed, and you use the data on your own accord and pay monthly for the provided service. Please note that all the necessary billing adjustments have been made to your account however an overdue balance of R2,959.96 remains outstanding. Payment options are available via our website or the myrain app, should you have any more questions please let us know.
Regards,
rain.
Rain,
Your choice. You decided to pursue at your own cost.
I have billed you as above to the tune of R8388 for only one year (WITHOUT LOSS OF REVENUE as I had no internet connection due to your lack of infrastructure) for your lack of services during loadshedding which lasted two + years whilst with Rain. In my book, that equates to R5,428.04 owed to ME. Thank you.
This will go legal, not a problem and then whoever dealt with this along the way will then be under the spotlight too for not resolving it. Not an issue, we continue on Rain.
Perhaps you should focus more on upgrading your shoddy connectivity than chasing customers who have left you because of the lack of service / connectivity.