RAIN AND ITS POOR CUSTOMER SERVICE

Item: Rain
Rating: 1
Author: Christina S

Rain I'm not sure why you turned me over to your debt collectors for services I never received. I called right away after receiving your sim card to inform you that there is no network. You sent a second sim card, but the problem persisted. I paid for data that I did not receive, and I filed a complaint with your complaints and IT department. So, could you please explain to me what I have to pay for when your service is down? I cannot pay for services that I did not use despite communicating with your representatives. THIS IS IMPOSSIBLE!

Helpful (0)

Replies (4)

Rain's replyOfficial

07 Nov 2023, 13:03

Hi Christina sebopela

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.

Thank you. rain.

Rain's reply07 Nov 2023, 13:03

Official

Hi Christina sebopela

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.

Thank you. rain.

Christina S's updateReviewer Update

07 Nov 2023, 16:06

I Will wait for that and please send an email stating so.

Thank you

Christina S's update07 Nov 2023, 16:06

Reviewer Update

I Will wait for that and please send an email stating so.

Thank you

Christina S's updateReviewer Update

09 Nov 2023, 15:06

Rain am still waiting for your mail. Your debt collectors called me to still tell me that owe you. I will escalate this matter to the ombudsman

Christina S's update09 Nov 2023, 15:06

Reviewer Update

Rain am still waiting for your mail. Your debt collectors called me to still tell me that owe you. I will escalate this matter to the ombudsman

Christina S's updateReviewer Update

20 Nov 2023, 15:42

Can I have this in writing and please inform your your debt collectors to call me

Christina S's update20 Nov 2023, 15:42

Reviewer Update

Can I have this in writing and please inform your your debt collectors to call me